Call 21112178955939082 2026-09-16 · dhruv · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: GI structurals
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +13/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation ended after a product clarification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any requirement for steel right now?
Summary
The agent contacted the customer and immediately asked about requirements. The customer clarified they need 'GI structures', and the agent correctly stated they only supply 'GI sheets'. The call ended due to this product mismatch, with the customer stating they would contact the agent if a need for sheets arises.
Coaching
Always ask for permission to speak before asking about requirements; this builds rapport and makes the customer more likely to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themselves and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation ended after a product clarification. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was cut short by a product mismatch. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement for steel right now? The agent asked about a current requirement and correctly identified a product mismatch. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. Okay. Okay. The agent passively accepted the customer's brush-off without proposing a specific next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 11.0s | 8.7s | 34.3s | 3.4s | 212.7 | 0 | 5 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
customer
2.8s
Yes?
हाँ?
agent
3.6s
Sir, Nirmal Thermot Private Limited?
सर, निर्मल थर्मोट प्राइवेट लिमिटेड?
customer
5.5s
Yes.
हाँ।
agent
6.1s
Sir, calling from JSW One MSME, Jindal Steel Works, Mumbai.
customer
10.0s
Yes.
हाँ।
agent
10.8s
Uh sir, do you have any requirement for steel right now?
अह सर, कुछ रिक्वायरमेंट है स्टील में अभी?
customer
13.8s
Uh, you deal in GI structures, right?
अह आपका जीआई स्ट्रक्चर का है ना?
agent
16.2s
Sir, we have GI sheets, not structurals. GI sheets.
सर, जीआई शीट्स है हमारे पास, स्ट्रक्चरल नहीं है। जीआई शीट्स।
customer
19.0s
Yes, yes. Okay. If I have a requirement, I will contact you. I have your mail ID.
हाँ हाँ। ठीक है। मेरे पास अह रिक्वायरमेंट होगा तो मैं कांटेक्ट करूंगा। है, आपका मेल आईडी है मेरे पास।
agent
24.0s
Okay sir. Okay. Okay.
ठीक है सर। ठीक है। ओके।
customer
26.0s
Thank you.