Call 21112178955900721 2026-09-16 · dhruv · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 25 turns, clean transcript (0% inaudible) | Marathi | 25 | supply_led (campaign_name:medium) |
Audio: clear: The agent begins in Gujarati but switches to Marathi after the customer's first response.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak, jumping directly into the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead immediately asking if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, manufacturing process, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
How many tons do you need, sir?
Closure with next step
I will send the quotation to you, sir.
Summary
The customer proactively stated a 10-ton requirement for GI coils. The agent skipped all opening and discovery steps, focusing solely on qualifying the requirement's specifications (thickness, width, quantity). The call concluded with the agent promising to check the price and send a quotation.
Coaching
You got a direct requirement, but you skipped the entire opening and discovery process. You must follow the structure to build rapport and understand the customer's business before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak, jumping directly into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead immediately asking if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, manufacturing process, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | How many tons do you need, sir? Agent successfully asked for and captured the details of the current requirement (grade, thickness, width, quantity). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will send the quotation to you, sir. Agent committed to a clear next step of sending a quotation, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Give me a proper rate. |
Yes, yes, yes, yes. How many tons do you need, sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 20.5s | 15.9s | 45.6s | 3.4s | 275.1 | 0 | 13 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
agent
0.9s
Uh sir from JSW One
अं सर JSW One થી
customer
2.0s
Yes, speak Rohit sir
हा बोला रोहित सर
agent
3.5s
Yes sir. Sir, I was asking if you have any requirement, sir?
हा सर. सर ते विचारत होतो की तुमची काही आहे का सर रिक्वायरमेंट?
customer
7.2s
I have a requirement. It's in GI, 30 and 40.
आहे रिक्वायरमेंट आहे. ती जीआय मध्ये 30 आणि 40.
agent
11.0s
In GI, 30 and 40.
जीआय मध्ये 30 आणि 40.
customer
12.5s
40. 0.3, 0.4.
agent
14.0s
Yes, yes.
हो हो.
agent
15.0s
Okay. And what, in how much GSM do you need it, sir?
ओके. आणि काय किती जीएसएम मध्ये हवंय साहेब आपल्याला?
customer
17.8s
Eighty.
ऐंशी.
agent
18.5s
Eighty GSM. Standard width coil, right?
ऐंशी जीएसएम. स्टॅंडर्ड विड्थ कॉइल ना?
customer
20.5s
Huh?
हा?
agent
21.0s
Standard width, right? 1250's?
स्टॅंडर्ड विड्थ ना? साडेबाराशेची?
customer
22.3s
Yes, standard, yes. Standard width. 900 is also fine, 1250 is also fine for me.
हा स्टॅंडर्ड हा. स्टॅंडर्ड विड्थ. नऊशे असलं तरी चालतं, साडेबाराशे असलं तरी चालतं मला.
agent
26.2s
Okay sir. I will send the quotation to you, sir.
बरं सर. पाठवतो सर कोटेशन तुम्हाला.
customer
28.2s
What is the rate today?
काय रेट आहे आज?
agent
29.6s
Um, I will check and tell you, sir, exactly. I'll give the F.O.R. rate itself, sir.
अं मी तुम्हाला चेक करून सांगतो सर एक्झॅक्ट. एफओआर रेटच देतो सर.
customer
32.3s
Give me a proper rate.
व्यवस्थित रेट द्या मला.
agent
33.2s
Yes, yes, yes, yes. How many tons do you need, sir?
हो हो येस येस. किती टन हवंय साहेब?
customer
34.9s
Make it ten tons.
दहा टन करा.
agent
35.8s
Okay.
ओके.
customer
36.3s
Both five-five tons. We'll take one coil each.
दोन्ही पाच पाच टन. एक एक कॉइल घेऊ.
agent
38.4s
Understood. Understood. I'll get it done, sir.
कळलं. कळलं. करून देतो सर.
customer
40.0s
Yes.
हो.
agent
40.5s
Yes.
हो.