Call 21112178955840231 2026-09-16 · Ronak Mehta · 2:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions about the customer's business, volume, or suppliers.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the agent only made a general statement about wanting to start a transaction.
How Varun Siddhardha jillapalli did it on a
8.0/10 call —
meaning, in our system, sir, one, at least one order should be in advance, the order. So based on that, there will be a possibility to give us credit.
objection
The customer raised 1 objection
you did not answer:
price
Last time there was a big difference in the price, so it couldn't happen.
did well
Opener & permission
Yes, good evening sir. Ronak Mehta speaking from JSW One. Do you have any requirement right now for HR, CR or GP coils?
Qualify
And what will be the thickness of this sheet? ... And how many tons of these sheets do you need, sir? ... Sir, and what will be your location, sir?
Summary
The customer expressed a need for a minimum of 5 MT of 0.8mm GI/GP sheets cut to 49x99 inches, for delivery to Dasna, Masuri. The customer raised a past price objection. The agent captured the requirement details and committed to sending a quote via WhatsApp, but did not perform any business discovery or handle the price objection effectively.
Coaching
You missed the critical discovery step; without knowing the customer's business or monthly volume, you cannot tailor a compelling pitch or effectively counter their price objection.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yes, good evening sir. Ronak Mehta speaking from JSW One. Do you have any requirement right now for HR, CR or GP coils? The agent greeted, identified himself and the company, and asked for permission to proceed by asking about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only made a general statement about wanting to start a transaction. |
| SL5 Qualify | 2 | pass | – | 2.0 | And what will be the thickness of this sheet? ... And how many tons of these sheets do you need, sir? ... Sir, and what will be your location, sir? The agent successfully captured the material type, thickness, dimensions, quantity, and location for the requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will also ping you on WhatsApp. Okay? And I will tell you the further rates. Okay? The agent set a clear next step of sending rates via WhatsApp, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Last time there was a big difference in the price, so it couldn't happen. |
Sir, the pricing has increased now. I will try to do my best, whatever it is. Okay? We need to start a transaction with you, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.61 | 32.0s | 20.5s | 89.5s | 5.4s | 292.5 | 0 | 15 | 16 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
हेलो?
agent
2.0s
Yes.
जी।
agent
2.5s
Yes, good evening sir. Ronak Mehta speaking from JSW One. Do you have any requirement right now for HR, CR or GP coils?
जी, गुड इवनिंग सर। रोनक मेहता बात कर रहा हूं JSW One से। कुछ रिक्वायरमेंट आ रही है अभी आपको HR, CR या GP coils में?
customer
8.1s
Yes sir, requirements do come.
जी सर, आती है रिक्वायरमेंट।
customer
10.8s
Yes sir.
हांजी सर।
agent
11.6s
Yes sir, please tell me.
हां सर, बताइए ना।
customer
13.1s
In GI GP some
GI GP में कुछ
customer
14.0s
Sir, like this, there is a requirement for zincro, zincro sheet.
सर ऐसे zincro, zincro sheet की रिक्वायरमेंट है।
agent
16.5s
Okay.
agent
17.5s
Yes.
जी।
agent
17.9s
And what will be the thickness of this sheet?
और ये क्या शीट की क्या थिकनेस रहेगी आपकी?
customer
20.0s
Point eight.
agent
21.0s
Point eight. And what will be the dimensions? What will be the length and width?
Point eight. और डायमेंशन्स क्या रहेंगे? लेंथ और विड्थ कितना रहेगा?
customer
24.5s
Need 49 by 99.
49 by 99 चाहिए।
agent
26.5s
49 by 99. What is this sir? Inches?
49 by 99. ये क्या है सर? इंचेस?
customer
28.2s
Inches, inches.
इंचेस, इंचेस।
agent
29.8s
Inches, right? Okay, I will convert that to MM. 49 by 99. And how many tons of these sheets do you need, sir?
इंचेस ना? ठीक है उसको मैं एमएम में कर लूंगा। 49 by 99. और कितना टन चाहिए सर आपको ये शीट्स?
customer
34.5s
Right now it's the start, meaning we'll be taking it for the first time, so arrange for the minimum possible quantity.
अभी तो स्टार्टिंग मतलब फर्स्ट टाइम लेंगे तो आप मिनिमम जितना हो सकता है उतना करवा दीजिए।
agent
37.7s
Sir, five tons is our minimum MOQ.
सर पांच टन तो हमारा MOQ रहता है मिनिमम।
customer
39.5s
Yes, then tell me for five tons. Give the correct rate. Last time there was a big difference in the price, so it couldn't happen.
हां तो पांच टन का बता दीजिए। रेट सही बताइएगा। लास्ट टाइम प्राइस में काफी डिफरेंस आ रहा था इसपे नहीं हो पाया।
agent
43.2s
Sir, the pricing has increased now. I will try to do my best, whatever it is. Okay? We need to start a transaction with you, sir.
सर अभी तो प्राइसिंग्स तो बढ़े हैं। मैं ट्राई करता हूं बेस्ट करने का जो भी है। Okay? एक बार ट्रांजैक्शन स्टार्ट करना है सर आपके साथ।
customer
48.0s
Yes, yes.
जी जी।
agent
48.9s
Yes, yes, yes. Sir, and what will be your location, sir?
जी जी जी। सर और आपका ये सर ये लोकेशन कहां पे रहेगा?
customer
51.9s
MG Road.
customer
53.2s
Dasna, Masuri.
दासना, मसूरी।
agent
55.2s
MG Road. And the pincode, sir?
MG Road. और पिन कोड सर?
customer
57.2s
The pincode is, wait a minute.
पिन कोड है, एक मिनट रुकिए।
agent
59.3s
Hmm.
हम्म।
customer
60.4s
245301.
agent
62.0s
245301. Okay. I will also ping you on WhatsApp. Okay? And I will tell you the further rates. Okay?
245301. ठीक है। मैं आपको ना WhatsApp पे पिंग भी करता हूं। Okay? एंड आपको आगे का मैं रेट्स आपको बताता हूं। ठीक है?
customer
67.7s
Okay.