Call 21112178955729281 2026-09-16 · Sajal Bhaskar · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +1/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One and the customer, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went straight to asking for a requirement, failing to provide a reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was shut down before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
CUSTOMER: I will contact you, sir, as it happens.
did well
Qualify
AGENT: Sir, is there any requirement at Akash Enterprises right now? HR, CR, anything?
Summary
The agent called Akash Enterprises and immediately asked if they had a requirement for HR/CR. The customer stated they had no requirement at the moment. When the agent asked for a future callback time, the customer deflected, saying they would make contact if a need arose. The agent ended the call by offering to send a contact card.
Coaching
You skipped the permission and hook steps, jumping straight to asking for a requirement, which led to an immediate shutdown. Always open with permission and a supply/price hook to earn the right to ask questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, am I speaking with Akash Enterprises? The agent identified JSW One and the customer, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went straight to asking for a requirement, failing to provide a reason for the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was shut down before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, is there any requirement at Akash Enterprises right now? HR, CR, anything? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay, I'll send the card, please save that number. The agent did not secure a committed next step like a specific callback date or an agreement to receive a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | CUSTOMER: I will contact you, sir, as it happens. |
AGENT: Okay, I'll send the card, please save that number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.726 heavy | 13.0s | 4.9s | 35.1s | 3.3s | 244.6 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हेलो।
agent
2.7s
Hello, am I speaking with Akash Enterprises?
हेलो, ये आकाश एंटरप्राइजेस से बात कर रहे हैं?
customer
5.1s
Yes.
हां।
agent
5.7s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.9s
Tell me, sir.
बोलिए सर।
agent
8.9s
Sir, is there any requirement at Akash Enterprises right now? HR, CR, anything?
अभी सर आकाश एंटरप्राइजेस में कोई रिक्वायरमेंट है HR CR anything?
customer
12.5s
No no, not at the moment.
नहीं नहीं, फिलहाल कोई नहीं।
agent
14.1s
When might it come, sir, can you tell me? I will call you then once.
कब आ सकता है सर, बता सकते हैं? मैं तब कॉल कर लूंगा एक बार।
customer
17.6s
I will contact you, sir, as it happens.
मैं आपको कांटेक्ट करता हूं ना सर, जैसा होगा।
agent
19.5s
Okay, I'll send the card, please save that number.
ठीक है, मैं कार्ड भेज के रखता हूं, वो सेव कर लीजिएगा नंबर।
customer
22.3s
Okay, okay.
ठीक, ठीक।
agent
23.1s
Okay sir.
ओके सर।