Call 21112178955703191 2026-09-16 · Abdul Ansari · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is a faint background voice at the very end of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +5/−5
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
did not lead with a supply or price hook, instead immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
asked no discovery questions about the customer's business, application, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
I will send you the quotation. I'll send the quotation, you WhatsApp me, okay?
Summary
The customer stated a requirement for 2mm, 80 GSM GP steel. The agent captured these basic material specs but performed no discovery into the customer's business or full requirement. The call concluded with the agent agreeing to send a quotation on WhatsApp.
Coaching
You skipped discovery entirely and jumped straight to quoting. You must ask questions to understand the customer's business before you can offer the right solution.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, good evening sir. This is Abdul speaking from JSW One. did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, was there any requirement for steel? In HR, CR? did not lead with a supply or price hook, instead immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
asked no discovery questions about the customer's business, application, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
did not pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh, what did you need, sir? ... what is the thickness, sir? failed to capture critical qualifying information like quantity, width, or delivery location needed for a quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will send you the quotation. I'll send the quotation, you WhatsApp me, okay? established a clear next step by committing to send a quotation via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.649 | 15.9s | 8.6s | 42.5s | 4.3s | 309.4 | 0 | 9 | 7 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.4s
Hello?
हेलो?
agent
1.9s
Yeah, good evening sir. This is Abdul speaking from JSW One.
Yeah, good evening sir. अब्दुल बात कर रहा हूं JSW One से।
customer
4.5s
Yes sir.
हां जी सर।
agent
5.2s
Sir, was there any requirement for steel? In HR, CR?
सर जी कुछ requirement था क्या सर steel में? HR CR में?
customer
7.8s
This voice is not coming clearly.
ये आवाज नहीं clear आ रही।
agent
9.1s
Sir, did you have any requirement for steel material? Do you have any requirement for HR CR material?
सर जी कुछ steel में requirement था क्या सर आपको material का? HR CR material में कुछ requirement है आपको?
customer
12.7s
It was in GP, sir, GP.
GP में था सर GP।
agent
14.0s
Okay, okay.
अच्छा अच्छा।
agent
14.9s
Uh, what did you need, sir?
अह क्या चाहिए था सर आपको?
customer
16.1s
I needed it in 80 GSM, brother.
80 GSM में चाहिए थे brother.
agent
18.1s
Okay, what is the thickness, sir?
अच्छा, thickness क्या है सर?
customer
19.4s
Uh, 2mm.
अह 2mm.
agent
20.3s
Okay okay. Alright sir, you WhatsApp me, okay? Uh, I will send you the quotation. I'll send the quotation, you WhatsApp me, okay?
Okay okay. ठीक है सर आप मेरेको WhatsApp कर दीजिए, ठीक है? अह मैं आपको quotation भेजता हूं। Quotation भेजता हूं, आप WhatsApp कर दीजिए, ठीक है?
customer
25.0s
No problem, you have the number, you please WhatsApp me, I am driving.
कोई बात नहीं, आपके पास नंबर है, आप please WhatsApp कर दीजिए, मैं drive कर रहा हूं।
agent
28.4s
Alright, alright sir, okay okay.
ठीक है, ठीक है सर, okay okay.
unknown
29.5s
The new one, the new one.
नया वाला नया वाला।