Call 21112178955607791 2026-09-16 · dhruv · 2:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 51 turns, clean transcript (0% inaudible) | Hindi | 51 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise (wind/traffic on customer's side) but speech is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +6/−1
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead opening with a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, we'll see, we'll tell you what it is.
did well
Pitch (2-3 USPs)
AGENT: No sir, we actually don't go through distributors, we go directly from the company.
Qualify
AGENT: How much quantity is it?
Summary
The customer took immediate control of the call, asking for specific product (Coloron Plus) and pricing information. The agent answered the direct questions and provided a price. The customer then stated their required quantity was too low (3-4 tonnes) to proceed at the moment and ended the call by saying they might contact the agent next month for a larger quantity. No firm next step was set.
Coaching
You allowed the customer to lead the entire call. You must take control by following the script: get permission, deliver your hook, and then ask discovery questions before discussing products and pricing.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Work, hello, I was calling from JSW One. The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Do you have any requirement for sheet metal etc., sir? The agent did not deliver a supply or price hook, instead opening with a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: No sir, we actually don't go through distributors, we go directly from the company. When the customer asked about distributors, the agent correctly pitched the 'direct from company' USP. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: How much quantity is it? After the customer mentioned a potential order, the agent correctly asked a qualifying question about the quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: Okay, if there is more quantity, I will contact you, sir. Next, next month. AGENT: Okay. The agent did not establish a concrete next step and accepted the customer's vague promise to call back. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, we'll see, we'll tell you what it is. |
Done sir, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.415 | 21.9s | 30.9s | 117.2s | 3.8s | 337.0 | 0 | 24 | 27 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.2s
Sujan Enterprises?
सुजन एंटरप्राइजेस?
customer
2.3s
Yes sir.
हां सर।
agent
2.8s
Work, hello, I was calling from JSW One.
काम नमस्कार, JSW One से बात कर रहा था मैं।
customer
4.4s
Tell me, sir.
बोलो सर।
agent
5.0s
Do you have any requirement for sheet metal etc., sir?
कुछ रिक्वायरमेंट है सर शीट मेटल वगेरा में?
customer
7.1s
In pipe, what is the GSM of Pragati Plus? 150?
पाइप में प्रगती प्लस का GSM कितना है अपना? 150 का?
agent
10.5s
AZ 70.
customer
11.9s
What did you say?
क्या बोले?
agent
12.6s
AZ 70, 70 GSM.
customer
14.3s
70 GSM. Which one of yours comes in 150 GSM?
70 GSM. 150 GSM का कौनसा आता है आपका?
agent
16.6s
Coloron Plus.
customer
17.8s
Not in Pragati?
प्रगती में नहीं क्या?
agent
18.7s
No, not in Pragati.
नहीं, प्रगती में नहीं।
customer
19.5s
Is it Coloron 150 then?
Coloron 150 है क्या फिर?
agent
20.8s
Yes, it is Coloron 150.
हां, Coloron 150 है।
customer
22.0s
What is its rate now?
क्या रेट है उसका अभी?
agent
22.8s
Coloron will cost us 1 lakh 8 thousand plus GST, ex-Taloja.
Coloron पड़ेगा अपने को 1 लाख 8 हजार प्लस GST, एक्स-तलोजा।
customer
26.1s
From where? From Taloja?
कहां से? तलोजा से?
agent
27.0s
Hmm.
हम्म।
customer
27.5s
1 lakh 8 thousand plus GST.
1 लाख 8 हजार प्लस GST.
customer
30.0s
Okay.
अच्छा।
customer
30.8s
100 rupees 80 paise.
100 रुपये 80 पैसे।
agent
31.8s
100 rupees 80 paise.
100 रुपये 80 पैसे।
customer
33.0s
Plus GST?
प्लस GST?
agent
33.8s
Yes sir.
हो सर।
customer
34.5s
Delivery?
डिलिव्हरी?
agent
35.0s
Delivery will be extra, sir. Whatever the quantity for delivery is, it will be adjusted accordingly, sir.
डिलिव्हरी एक्स्ट्रा रहेगा सर। डिलिव्हरी का जो भी कितना क्वांटिटी रहता है, उसके हिसाब से एडजस्ट होगा सर।
customer
39.5s
Okay.
अच्छा।
agent
40.0s
Yes.
हां।
customer
41.0s
Okay, we'll see, we'll tell you what it is.
ठीक है, देखते, बोलते है आपको क्या है।
agent
42.8s
Done sir, okay.
डन सर, ठीक है।
customer
43.5s
Their quantity is less, so we are thinking a bit.
क्वांटिटी कम है उनकी, करके थोड़ा सोच रहे है।
agent
45.5s
How much quantity is it?
कितना क्वांटिटी है?
customer
46.5s
Their load is only three-four tonnes, so then... and it's not in circulation on our side. Over here we have MIDC Nardana, Dhulia.
तीन चार टन ही लोड है उनका, तो फिर... और उसको हमारे तरफ चलन नहीं है। हमारे इधर MIDC नरडाना, धुळिया।
agent
51.8s
Will Nagpur be close? Will Nagpur be close?
नागपूर पास पडेगा क्या? नागपूर पास पडेगा क्या?
customer
53.2s
Not Nagpur. This Nagpur is far. Mumbai is near. Yes. Mumbai is 350, Nagpur is 600.
नागपूर नहीं। ये नागपूर लंबा है। मुंबई नजदीक है। हां। मुंबई 350 है, नागपूर 600 है।
agent
58.0s
Understood, yes. Then we'll have to see for that only.
समझ गया, हां। तो फिर उसके लिए ही देखना पडेगा।
customer
1.0s
Okay.
ठीक है।
agent
1.1s
Yes sir.
हां सर।
customer
1.1s
Okay. Is there any distributor of ours here in Nashirabad?
ठीक है। ये इधर नशिराबाद में कोई है क्या अपना डिस्ट्रीब्यूटर?
agent
1.4s
No sir, we actually don't go through distributors, we go directly from the company.
नहीं ना सर, हम एक्चुअली डिस्ट्रीब्यूटर के थ्रू नहीं जाते ना, हम डायरेक्टली जाते है कंपनी से।
customer
1.6s
You give directly from the company?
डायरेक्टली देते कंपनी से?
agent
1.8s
Yes sir.
हो सर।
customer
1.9s
Okay, if there is more quantity, I will contact you, sir. Next, next month. And what is the rate for Pragati today?
ठीक है, कुछ ज्यादा क्वांटिटी रहे तो आपको कॉन्टॅक्ट करता हूं सर। दूसरे, दूसरे मंथ। और प्रगती का क्या रेट है आज?
agent
2.2s
Ten rupees less.
दस रुपये नीचे।
customer
2.4s
Ten rupees less?
दस रुपये नीचे?
agent
2.5s
Yes.
हो।
customer
2.5s
Okay.
ठीक।
agent
2.6s
Okay.
ठीक है।
customer
2.7s
Okay.
ठीक है।