Call 21112178955573381 2026-09-16 · dhruv · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: The customer's last turn is cut off mid-sentence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +1/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply-led hook, instead moving directly to a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, application, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although the customer provided some specs, the agent failed to capture critical qualifying details like quantity, location, or delivery date.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, I'm calling from JSW One. Am I speaking with New Business Industries?
Closure with next step
Uh, I will check and send you the quotation for that, sir. Is that okay for once?
Summary
The agent contacted a manufacturing lead who, despite initially stating no requirement, immediately asked for the current rate on specific materials. The agent skipped discovery and qualification, moving directly to promising a quote. The call ended with an agreement to send the quotation, but with no context on the customer's business or full needs.
Coaching
The customer showed interest by asking for a price, but you missed the chance to understand their business. Before offering a quote, ask what they manufacture and their monthly usage to build value and tailor your pitch.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I'm calling from JSW One. Am I speaking with New Business Industries? The agent successfully greeted, stated their company, and used the customer's name to open the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply-led hook, instead moving directly to a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, application, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh how much, in which grades sir, will you repeat? Although the customer provided some specs, the agent failed to capture critical qualifying details like quantity, location, or delivery date. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Uh, I will check and send you the quotation for that, sir. Is that okay for once? The agent established a clear next step of sending a quotation and got the customer's agreement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.614 | 11.3s | 7.1s | 39.6s | 3.0s | 286.7 | 0 | 6 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.6s
Hello.
customer
2.2s
Yes, tell me sir.
हाँ बोलिए सर।
agent
3.1s
Sir, I'm calling from JSW One. Am I speaking with New Business Industries?
सर JSW One से बात कर रहा हूँ। New Business Industries में बात हो रही है मेरी?
customer
6.2s
Yes, tell me sir.
हाँ बोलिए सर।
agent
7.0s
Uh sir, are you looking for any requirement in sheet metals etc.?
अह सर कुछ requirement में देख रहे हो sheet metals वगेरा में?
customer
9.6s
Right now there is no requirement, sir. What is the current rate?
अभी फिलहाल तो कोई नहीं सर requirement. अभी rate क्या चालू है?
customer
11.8s
For 50 and 60?
50 और 60 में?
agent
13.0s
Uh how much, in which grades sir, will you repeat?
अह कितने, कौनसे कौनसे grade में सर वापिस बोलेंगे?
customer
15.3s
In 50 sir. In 1250 and 2500.
50 में सर। 1250 और 2500 में।
agent
17.5s
Uh, I will check and send you the quotation for that, sir. Is that okay for once?
अह मैं check करके आपको सर डाल देता हूँ quotation उसका, चलिए ना एक बार?
customer
20.6s
Okay sir.
agent
21.3s
Yes.
हाँ।
customer
22.8s
This product also
ये भी product