Call 21112178955568991 2026-09-16 · sudeeps · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +2/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent focused only on qualifying an immediate need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
AGENT: I wanted to know, do you have any requirement in CR two right now, sir?
Closure with next step
AGENT: Please WhatsApp me the requirement once, I will quote you immediately, sir. Okay?
Summary
The agent called a steel furniture manufacturer following a portal registration. The customer was direct and asked only for a rate on CR material. The agent moved to qualify the requirement and set a next step to receive specifications via WhatsApp, promising an immediate quote in return.
Coaching
You missed the chance to build value. Start with the supply hook to create interest, then use discovery questions to understand the customer's business before jumping to their immediate requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent focused only on qualifying an immediate need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: I wanted to know, do you have any requirement in CR two right now, sir? Agent asked for a current requirement and attempted to capture the necessary details to provide a quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Please WhatsApp me the requirement once, I will quote you immediately, sir. Okay? Agent set a clear next step of providing an immediate quote upon receiving the specs via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.754 heavy | 30.0s | 9.8s | 53.2s | 7.7s | 330.0 | 0 | 11 | 10 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हॅलो.
agent
2.3s
Hello.
हॅलो.
agent
3.0s
Hello, Girnar Steel Furniture?
हॅलो, गिरनार स्टील फर्निचर?
customer
4.8s
Speaking.
बोल रहा हूं।
agent
5.7s
Uh sir, Sudeep speaking from JSW One MSME, from Jindal Steel.
अ सर, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील से।
customer
9.0s
Tell me, sir.
बोलिए सर।
agent
9.8s
Your company was registered on our portal, sir. This was a follow-up call regarding steel procurement.
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।
agent
13.4s
I wanted to know, do you have any requirement in CR two right now, sir?
जानना था अभी CR two में कुछ रिक्वायरमेंट है सर आपको?
customer
16.3s
Just need the rate.
रेट ही चाहिए।
agent
17.6s
Rate?
रेट?
customer
18.7s
Yes, rate, rate.
हां, रेट रेट।
agent
19.8s
Can you tell me the sizes? When are you planning to buy?
आप साइजेस मुझे बता सकते हो? कब तक प्लान कर रहे हो लेने का आप?
customer
22.7s
Hello?
हॅलो?
customer
23.7s
Yes yes, need 8060 material, and one 40.
हां हां, 8060 का माल हो ना, और एक 40.
agent
26.5s
No, but when are you planning to buy? Is it an immediate plan or do you just need the price for now?
नहीं बट आप प्लानिंग कब कर रहे हो लेने का? इमीडिएट प्लानिंग है आपका कि अभी सिर्फ प्राइस चाहिए आपको?
customer
29.7s
You give the price, if the rate is right, we will buy.
प्राइस दोगे, अगर रेट बराबर रहेगा तो हम लेंगे।
agent
32.2s
Okay, okay, okay. What I'll do, sir, is I'm sending you a 'hi' on WhatsApp. Please WhatsApp me your sizes. Our MOQ is of three tons. So accordingly, I will take it into the inquiry system and give you a quotation for it, sir.
ओके ओके ओके। मैं क्या करता हूं सर, आपको है ना WhatsApp पे hi लिख के भेज रहा हूं। एक बार आपकी साइजेस मुझे WhatsApp कर दो ना। हमारा MOQ है of three tons. So accordingly मैं इंक्वायरी सिस्टम में लेके आपको इसका कोटेशन दे देता हूं सर।
customer
40.1s
That's fine, three tons of material.
चलेगा ना, three ton माल।
agent
41.2s
I have already sent a 'hi', please check. I sent it from my number. Right now, I have called you from the system's number. Please WhatsApp me the requirement once, I will quote you immediately, sir. Okay?
पहले hi लिखा है देखो आपको। मेरे मेरे नंबर से भेजा। अभी फिलहाल मैंने सिस्टम के नंबर से फोन किया आपको। आप प्लीज एक बार वो मेरेको रिक्वायरमेंट WhatsApp कर दो, मैं इमीडिएटली आपको कोट करता हूं सर। ओके?
customer
48.2s
Yes.
हां।
agent
49.0s
Okay.
ठीक है।