Call 21112178955552421 2026-09-16 · dhruv · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:high) |
Audio: noisy: Background noise is present throughout the call, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: scrap
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +3/−0
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions as the customer immediately stated they work with scrap.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but upon receiving a 'no', did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a newly registered user who immediately clarified that their business is in scrap material, not fresh steel, and they had only registered to browse the app. The agent acknowledged the mismatch, politely kept the door open for future needs in fresh material, and concluded the call. The lead was correctly identified as non-viable.
Coaching
When a customer registers, first verify their profile and business type (NR2) before asking about immediate requirements; this helps you understand who you're talking to and avoids an immediate shutdown.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent provided a standard identification but did not offer a warm welcome or position themselves as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the required profile verification questions before the customer disqualified the lead. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions as the customer immediately stated they work with scrap. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Uh sir, are you looking for any requirement in sheet metals etc.? The agent asked about a current requirement, but upon receiving a 'no', did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | No sir, actually my work is of scrap. I had logged into that app just to see. |
Okay sir. If there is anything, let me know, in fresh material. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.521 | 8.5s | 7.8s | 45.7s | 3.1s | 268.2 | 0 | 6 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हॅलो
agent
2.0s
Hello
हॅलो
agent
2.6s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
4.8s
Yes, please tell me, sir.
जी बताइएगा सर।
agent
6.2s
Uh sir, are you looking for any requirement in sheet metals etc.?
अह सर कुछ requirement में देख रहे sheet metals वगेरा के?
customer
9.3s
No sir, actually my work is of scrap. I had logged into that app just to see.
नहीं सर actually मेरा scrap का काम है। मैं वैसे देखने के लिए वो app login करा था।
agent
14.9s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
agent
16.3s
Okay sir. If there is anything, let me know, in fresh material.
ठीक है सर। कुछ रहता है तो बताइएगा अभी fresh में।
customer
18.6s
Sure. Sure sir sure.
agent
20.0s
Thank you sir.