Call 21112178955417041 2026-09-16 · Abdul Ansari · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +2/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply or price hook, instead asking directly for a requirement which is not the prescribed pitch structure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent opened the call and immediately asked if the customer had a requirement for steel. The customer replied that they had no requirement at the moment. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.
Coaching
You must use the opening and hook to build interest before asking for a requirement, as this will help you avoid immediate dismissals and get to the discovery phase.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, good evening sir. This is Abdul speaking from JSW One. Agent did not use the customer's name or ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? That's why I called you. Agent did not use a supply or price hook, instead asking directly for a requirement which is not the prescribed pitch structure. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? While the agent asked about a requirement, he did not attempt to qualify for future needs when the customer said no. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, no problem. Thank you. The call was ended without establishing a specific next step, such as a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.635 | 6.6s | 3.8s | 31.6s | 2.6s | 281.8 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हेलो?
agent
1.1s
Yes.
हां जी।
agent
1.7s
Yeah, good evening sir. This is Abdul speaking from JSW One.
Yeah, good evening sir. मैं अब्दुल बात कर रहा हूं JSW One से।
customer
4.2s
Yes, good afternoon, good evening.
हां जी, good afternoon, good evening.
agent
5.7s
Do you have any requirement for steel, sir? That's why I called you.
कुछ requirement है क्या सर steel में इसके लिए फोन किया था मैं आपको।
customer
8.6s
No no, not at this moment.
नहीं नहीं, अभी इस moment पे तो नहीं है।
agent
10.6s
Okay sir, no problem. Thank you.
ठीक है सर, कोई बात नहीं। Thank you.
customer
12.3s
Okay.
ठीक है।