Call 21112178955224841 2026-09-16 · Aditya Pandey · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and immediately asked about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to profile the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for MS right now, sir?
Summary
The agent called a registered lead, confirmed the company name, and asked if they had a current requirement for MS. The customer stated they had no requirement at the moment, and the agent ended the call with a passive request for the customer to call back in the future.
Coaching
When a customer says they have no current requirement, you must still attempt discovery to build a profile for future follow-ups.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and immediately asked about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to profile the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for MS right now, sir? Agent correctly attempted to qualify by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent used a passive closing ('let me know') instead of setting a specific, committed next step like a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.795 heavy | 8.9s | 2.3s | 28.8s | 3.4s | 316.9 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हेलो?
agent
2.7s
Hello, Hanuman Steels?
हेलो, हनुमान स्टील्स?
customer
4.1s
Yes sir.
हां जी सर।
agent
5.0s
Sir, hello, I am Dikshit Pandya calling from JSW.
सर जी नमस्ते, मैं दीक्षित पांड्या बात कर रहा था JSW से।
customer
7.5s
Yes sir.
जी सर।
agent
8.7s
Sir, you were registered on our platform, I called regarding that. Do you have any requirement for MS right now, sir?
सर जी हमारे प्लेटफार्म पे रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर अभी MS के लिए?
customer
12.2s
No, not right now.
नहीं, अभी नहीं।
agent
13.6s
Okay sir, if there is anything in the future, please let me know once.
ठीक है सर, फ्यूचर में कुछ बताया रहेगा तो बताइएगा एक बार।