Call 21112178955194461 2026-09-16 · Jeevan Jeejo · 1:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 21 turns, clean transcript (5% inaudible) | Tamil | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +9/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission before jumping into the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent immediately asked for a requirement instead of leading with a value proposition.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement, sir? HR, CR, coil, or sheet?
Summary
The agent opened by asking for a requirement, which the customer denied having. The customer then inquired about the agent's location, derailing the call's structure. The call concluded with the customer agreeing to save the agent's number for future needs, but no discovery was performed and no concrete next step was set.
Coaching
When a customer says they have no current requirement, acknowledge it and pivot to discovery questions to understand their business for the future (e.g., 'I understand, may I ask what you manufacture so I know what to look out for?').
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Greetings sir, I am Jeevan speaking from the JSW One platform. Do you have any requirement, sir? Agent did not use the customer's name or ask for permission before jumping into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent immediately asked for a requirement instead of leading with a value proposition. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement, sir? HR, CR, coil, or sheet? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if you have any requirement in the future, please message me, I will help you out. Closure was a generic 'call me if you need anything' rather than a specific, agent-committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.641 | 19.3s | 10.8s | 48.9s | 5.2s | 292.2 | 0 | 10 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello?
customer
6.0s
Tell me.
சொல்லுங்க.
agent
6.8s
Greetings sir, I am Jeevan speaking from the JSW One platform. Do you have any requirement, sir? HR, CR, coil, or sheet?
வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. ஏதாச்சும் requirement இருக்கா சார்? HR, CR, coil-ஆ, sheet-ஆ?
customer
11.3s
For now, there is no requirement, sir.
இப்போதைக்கு எதுவும் requirement இல்லைங்க சார்.
agent
13.8s
So, no?
அப்ப இல்லையா?
customer
14.6s
Is your branch in Coimbatore?
உங்க branch Coimbatore-ல?
agent
16.4s
What sir?
என்ன சார்?
customer
17.0s
In Coimbatore or in Chennai?
Coimbatore-லயா, Chennai-லயா?
agent
18.8s
No, this is coil, coil, HR, CR coil or sheet.
இல்ல இது coil, coil, HR, CR coil-ஆ, sheet-டு.
customer
21.8s
That's it, which city?
அதுதாங்க, எந்த ஊரு?
agent
23.2s
Oh, city? The city I work in now is here in Mumbai. But I am from Kerala.
அச்சா, ஊரா? ஊரு இப்ப நான் work பண்றது இங்க Mumbai-ல. ஆனா நான் வந்து Kerala-ல.
customer
26.2s
Oh.
agent
26.8s
I am the one handling the entire South India region here. So if you have any requirement in the future, please message me, I will help you out.
நான் தான் இங்க South India region ஃபுல்லா handle பண்றேன். அப்போ உங்களுக்கு future-ல ஏதாச்சும் requirement வந்துச்சுன்னா நீங்க கொஞ்சம் message பண்ணுங்க, நான் help பண்ணி தரேன்.
customer
32.2s
Your good name, sir?
உங்க good name சார்?
agent
33.6s
My name is Jeevan.
என் பேரு ஜீவன்.
customer
34.8s
Jeevan, is it?
ஜீவன்-ங்களா?
agent
35.8s
Yes.
ஆமா.
customer
36.4s
Okay sir, I will save it. I will call if there is anything.
ஓகே சார், நான் save பண்ணிக்கிறேன். ஏதாவுன்னா கூப்பிடுறேன்.
agent
38.8s
Okay sir, okay. Thank you so much.
ஓகே சார், ஓகே. Thank you so much.
customer
40.4s
Thank you.
unknown
41.4s
From the first [inaudible]
First-ல இருந்து [inaudible]