21112178955189381 · Call

Call 21112178955189381 2026-09-16 · Ronak Mehta · 2:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Wrap up time exceeded :0	full conversation 47 turns, clean transcript (0% inaudible)	Hindi	47	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Agent stated the customer's requested brand, 'Pragati Indradhanush', was not available.

4 · Sentiment

the CUSTOMER

-0.05

confidence high · +0/−1 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent introduced himself and the company but failed to ask for permission to speak before jumping into a question.

How Sajal Bhaskar did it on a 9.0/10 call —

Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook; instead, he opened with a direct question about requirements.

How Sajal Bhaskar did it on a 9.0/10 call —

Sir, the pricing is going to go high until October.

−2.0 pts Discovery (6 Qs) The agent only discovered the customer's business type (profiler) and order quantity (5-7 tons), missing 4 of the 6 required discovery questions.

How Sajal Bhaskar did it on a 9.0/10 call —

is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.

did well

Qualify

how many tons of coils do you need?...what will be the thickness?...what about the width? 1220...where will this be delivered, sir?

Summary

The customer, a profiler from Ajmer, proactively asked for the price of a specific PPGL coil. The agent qualified the requirement in detail but found the requested brand ('Pragati Indradhanush') was out of stock. The agent offered an alternative and ended the call by promising to send details via WhatsApp, without providing a firm quote or committed next step.

Coaching

Follow the pitch structure: always ask for permission to speak and lead with a hook before asking for requirements. You missed the first two steps entirely.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Hello Prashant ji, Raunak Mehta speaking from JSW One. Do you have any requirement for steel right now? The agent introduced himself and the company but failed to ask for permission to speak before jumping into a question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Do you have any requirement for steel right now? In HR, CR sheets? The agent did not lead with a supply or price hook; instead, he opened with a direct question about requirements.
SL3 Discovery (6 Qs)	2	fail	2	0.0	Sir, I am a profiler, I purchase daily. The agent only discovered the customer's business type (profiler) and order quantity (5-7 tons), missing 4 of the 6 required discovery questions.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs; the conversation was purely transactional about a specific product.
SL5 Qualify	2	pass	–	2.0	how many tons of coils do you need?...what will be the thickness?...what about the width? 1220...where will this be delivered, sir? The agent successfully captured all the necessary details of the customer's requirement (quantity, thickness, width, location, grade).
SL6 Closure with next step	1	fail	–	0.0	I will ping you on WhatsApp once. Okay? So if there's anything, I'll give you the details there The agent did not commit to a specific next step like a quote with a turnaround time, offering a vague promise to send details on WhatsApp.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.663	53.2s	27.0s	93.8s	9.0s	295.5	0	22	25	24

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

6.6s

Hello?

हेलो?

agent

7.4s

Hello?

हेलो?

agent

7.9s

Hello Prashant ji, Raunak Mehta speaking from JSW One.

हेलो प्रशांत जी, रौनक मेहता बात कर रहा हूं JSW One से।

customer

11.0s

Yes.

जी।

agent

11.5s

Do you have any requirement for steel right now? In HR, CR sheets?

अभी कुछ स्टील में कुछ रिक्वायरमेंट आ रहा है आपको? HR, CR शीट्स में?

customer

14.2s

No no sir, no.

नहीं नहीं सर, नहीं।

agent

15.6s

In PPGL? Any use in the future?

PPGL में? कभी आगे कुछ यूज़?

customer

17.1s

In PPGL sir, what rate are you offering? What is your rate for PPGL?

PPGL में सर आप क्या रेट चला रहे हैं? क्या रेट चल रही है आपकी PPGL की?

agent

19.8s

Sir, but sir, which one do you need in this? Pragati, Indradhanush?

सर बट सर कौनसा आपको इसमें चाहिए? प्रगति, इंद्रधनुष?

customer

22.0s

Pragati Indradhanush.

प्रगति इंद्रधनुष।

agent

23.2s

Pragati Indradhanush is not available right now, sir. I can check for Pragati Plus, sir.

प्रगति इंद्रधनुष तो नहीं है सर अभी अवेलेबल। प्रगति प्लस का मैं देख सकता हूं सर।

customer

26.2s

What is the rate, sir?

क्या रेट चल रहा है सर?

agent

27.3s

I will have to check the latest one. Okay, but it depends on what length you need, do you need sheets, coil, what do you need sir?

एक बार चेक करना पड़ेगा अभी लेटेस्ट में तो। ओके, बट डिपेंड करता है आपके इसमें क्या लेंथ में चाहिए आपको, शीट्स चाहिए, कॉइल चाहिए, क्या चाहिए सर आपको?

customer

32.1s

Coil, coil.

कॉइल, कॉइल।

agent

33.2s

You need it in coil. Do you want to purchase this now or how is it just now

कॉइल में चाहिए। अभी ये आपको अभी परचेस करना है या अभी कैसे सिर्फ अभी

customer

36.0s

Sir, I am a profiler, I purchase daily.

सर मैं प्रोफाइलर हूं, मैं रोज ही करता हूं परचेस।

agent

38.5s

Oh, okay, okay. Tell me the details, how many tons of coils do you need?

अच्छा, ओके, ओके। मुझे डिटेल्स बताइए ना, कितना टन का आपको चाहिए कॉइल्स?

customer

41.5s

The five-seven ton coil that comes, the basic one, that's what is needed.

पांच सात टन की कॉइल जो आती है बेसिक, मस्त टन की, वही चाहिए रहती है।

agent

44.9s

Five-six tons, right? Okay. And what, what will be the thickness? Point five?

पांच छे टन की ना? ठीक है। और कितना, कितना थिकनेस रहेगा? पॉइंट फाइव?

customer

48.0s

Five zero, four five.

फाइव जीरो, फोर फाइव।

agent

49.4s

Point, should I make it point five?

पॉइंट, पॉइंट फाइव का करूं?

customer

50.6s

Yes, tell me for five zero for now.

हां, फाइव जीरो का ही बता दीजिए अभी।

agent

52.0s

Point, point five zero. And what about the width? 1220, 12, how will that be for you?

पॉइंट, पॉइंट फाइव जीरो। और विड्थ कितना? 1220, 12, कैसा रहेगा आपका?

customer

55.2s

1440.

agent

56.1s

Huh?

हां?

customer

56.7s

1440.

agent

58.1s

Your width will be 1440 mm, correct? And what about regular spangle, 80 GSM, how will that be for you?

1440 mm का आपका विड्थ रहेगा, बराबर? और क्या रेगुलर स्पैंगल, 80 GSM, कैसा रहेगा आपका?

customer

62.5s

Yes, tell me for 80, sir. Do you also deal in 80?

हां 80 में बताइए सर, 80 में और चलाते हैं?

agent

64.3s

80 and 150, right?

80 और 150 ना?

customer

65.3s

Yes, 80 and 150.

हां 80 और 150।

customer

66.0s

What is the price difference between the two?

प्राइस में क्या डिफरेंस है दोनों की?

agent

67.5s

There will be some differences, sir.

डिफरेंसेस तो आएंगी सर थोड़ी।

customer

68.9s

A little?

थोड़ी आएंगी?

agent

69.8s

Yes.

हां।

customer

70.0s

So tell me sir, what will be the price difference between Pragati 80 GSM and 150 GSM?

तो बताइए सर प्रगति 80 GSM और 150 GSM में क्या डिफरेंस रहेगा प्राइस में?

agent

73.2s

I'll check, sir. Pragati Plus and what will be the color?

चेक करता हूं सर मैं। प्रगति प्लस और कलर कौनसा रहेगा?

customer

75.8s

Sky blue.

स्काई ब्लू।

customer

76.6s

Blue, white.

ब्लू, वाइट।

customer

77.4s

Yes.

हां।

customer

78.2s

RAL five, 5012.

agent

80.2s

This code you mentioned is for sky blue, right?

ये स्काई ब्लू का ही है ना कोड आपने बताया?

customer

81.8s

Yes, yes light blue.

हां, हां लाइट ब्लू।

agent

83.0s

Light blue. Okay. Alright. And where will this be delivered, sir?

लाइट ब्लू। ओके। ठीक है। और आपका ये कहां पे डिलीवरी रहेगा सर ये?

customer

86.2s

Ajmer, Rajasthan.

अजमेर, राजस्थान।

agent

87.8s

Ajmer. Okay. One second. Let me get your pincode. I will ping you on WhatsApp once. Okay? So if there's anything, I'll give you the details there, if you have to ask anything, I'll, one second, it's loading.

अजमेर। ठीक है। एक सेकंड। मैं पिनकोड आपका ये कर लेता हूं। मैं आपको WhatsApp पे पिंग करता हूं एक बार। ठीक है? तो कुछ रहेगा तो मैं आपको वहीं पे डिटेल्स, आपको कुछ पूछना रहेगा तो मैं, एक सेकंड, लोड हो रहा है।

customer

97.3s

Okay.

ओके।

agent

98.2s

Okay? Okay sir. Alright, thank you.

ठीक है? ओके सर। चलिए, थैंक यू।