Call 21112178955169381 2026-09-16 · Abdul Ansari · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before the customer cut the call short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the customer cut the call short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer immediately stated he was busy and would call back in a minute. The agent accepted this without securing a specific callback time, and the call ended before any business details could be discussed.
Coaching
When a customer says they are busy, acknowledge it and immediately ask for a better time to call back to secure a concrete next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: This is Abdul speaking, sir, from JSW One. Agent did not ask for permission to speak before the customer cut the call short. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the customer cut the call short. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No pitch was delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
No qualification was attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Yes, sir. Agent did not secure a specific callback time, passively accepting the customer's brush-off. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.532 | 4.2s | 3.7s | 33.1s | 2.0s | too short | 0 | 4 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Yes
हाँ
customer
1.9s
Yes
हाँ
agent
2.2s
Hello.
customer
2.7s
Hello.
agent
3.3s
Am I speaking with Ramesh Sharma from Rolling?
रमेश शर्मा रोलिंग से बात कर रहे हैं?
customer
5.2s
Yes, tell me.
हाँ बताइए।
agent
5.8s
This is Abdul speaking, sir, from JSW One.
अब्दुल बात कर रहा हूँ सर मैं JSW One से।
customer
8.1s
Yes.
हाँ।
customer
8.8s
Okay, I will call in a minute.
ठीक है हम फोन करता हूँ एक मिनट।
agent
10.8s
Yes, sir.
हाँ जी।