Call 21112178955099881 2026-09-16 · Jeevan Jeejo · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrong_Number | full conversation 20 turns, clean transcript (0% inaudible) | Tamil | 20 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but doesn't significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +6/−2
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the hook could be delivered as the contact person had left the company.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could qualify for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Greetings sir. Is this Thiruveeyam Engineering Private Limited, sir? ... Sir, I am Jeevan speaking, from the JSW One platform.
Summary
The agent contacted a lead for Thiruveeyam Engineering, but the person who answered stated they no longer work for that company. The agent correctly identified this as a wrong contact, asked for a replacement which was not available, and then professionally ended the call.
Coaching
You handled this 'wrong contact' call perfectly by confirming the situation, asking for a new contact, and ending the call professionally when none was available.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Greetings sir. Is this Thiruveeyam Engineering Private Limited, sir? ... Sir, I am Jeevan speaking, from the JSW One platform. Agent greeted, used the company name, and identified JSW One before the call was cut short. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the hook could be delivered as the contact person had left the company. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent stated an internal next step ('I will delete this account'), not a customer-facing sales next step like a quote or callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.56 | 14.9s | 11.7s | 36.4s | 2.7s | 281.9 | 0 | 9 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
ஹலோ?
customer
1.8s
Yes, tell me.
ஆமா, சொல்லுங்க.
agent
2.8s
Greetings sir. Is this Thiruveeyam Engineering Private Limited, sir?
வணக்கம் சார். இது திருவேயம் இன்ஜினியரிங் பிரைவேட் லிமிடெட் ஆ சார்?
customer
6.0s
Who are you, sir?
நீங்க யாரு சார்?
agent
6.9s
Sir, I am Jeevan speaking, from the JSW One platform.
சார் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.
customer
9.6s
Sir, I have changed from that company, sir.
சார் நான் அந்த கம்பெனில இருந்து மாறிட்டேன் சார்.
agent
11.5s
Did you buy directly from the local market there?
நீங்க டைரக்ட் அங்க லோக்கல்ல வாங்கிட்டீங்களா?
customer
13.6s
No sir, I don't work in that company now.
இல்ல சார், நான் இப்போ அந்த கம்பெனில வொர்க் பண்ணல.
agent
15.7s
Oh, you have changed the company? Okay okay.
ஓ, நீங்க கம்பெனி சேஞ்ச் பண்ணியாச்சா? ஓகே ஓகே.
customer
17.3s
Yes, yes, yes sir.
ஆமா ஆமா ஆமா சார்.
agent
18.3s
Sir, is there any contact person in that company?
சார், ஏதாவது ஒரு காண்டாக்ட் பர்சன் இருக்காங்களா அந்த கம்பெனில?
customer
20.7s
No sir, they are like the old way...
இல்ல சார், அவங்க பழைய மாதிரி...
agent
21.7s
Only your phone number is here.
உங்க போன் நம்பர் மட்டும் தான் இங்க இருக்கு.
customer
23.1s
Yes, yes. Like before, no one has progressed there, sir.
ஆமா ஆமா. பழைய மாதிரி யாரும் அங்க ப்ராக்ரஸ் பண்ணல சார்.
agent
25.4s
Oh, is that so?
ஓ, இல்லையா?
customer
26.4s
Yes.
ஆமா.
agent
26.9s
Okay, okay. In that case, I will delete this account.
சரி சரி. அப்படியானா நான் இது இந்த அக்கவுண்ட்டை நான் டெலீட் பண்றேன்.
customer
29.3s
Ah, okay sir, okay.
ஆ சரிங்க சார், ஓகே.
agent
30.3s
Okay sir. Thank you sir.
சரி சார். தேங்க்யூ சார்.
customer
31.5s
Okay, thank you sir.
ஓகே, தேங்க்யூ சார்.