Call 21112178955091571 2026-09-16 · Aditya Pandey · 1:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not significantly affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer stated a belief based on past experience that JSW One only provides 1250 width, while they require other sections like 900.
4 · Sentiment
the CUSTOMER
+0.57
confidence high · +5/−1
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The customer, who reported a negative past experience with a different JSW agent, immediately questioned JSW One's ability to supply non-standard widths (900mm). The agent skipped all discovery and pitching steps, agreeing only to check on the spec availability and message the customer later for order details. The call ended without a firm commitment or a qualified requirement.
Coaching
You must follow the pitch structure; by skipping the hook and discovery, you lost control of the call and couldn't build any value before the customer raised an issue.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Although the agent asked for a requirement, he failed to capture any specific details like grade, thickness, or quantity when the customer engaged. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step is vague; agent agreed to "let you know" rather than committing to a quote with a turnaround or a specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.442 | 19.0s | 24.0s | 57.0s | 4.7s | 328.4 | 0 | 10 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
customer
1.9s
Hello, DJ Steel?
हेलो, डीजे स्टील?
agent
2.9s
Yes, speaking.
हाँ बोल रहे हैं।
agent
3.9s
Hello sir, this is Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा JSW से।
customer
6.6s
Yes, hello, tell me.
हाँ नमस्कार जी, बोलिए।
agent
7.9s
Sir, you were registered on our platform, this call was regarding that. Did you have any requirement, sir? That quotation a little bit...
सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे, उसके रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर? वो कोटेशन थोड़ा सा...
customer
12.1s
Okay, I mean, where are you calling from? From MSME?
अच्छा, मतलब मतलब कहां से बात कर रहे हैं? MSME से?
agent
14.4s
Uh, yes sir, I am calling from MSME only.
अह, हाँ सर, MSME से ही बात कर रहा।
customer
15.6s
Oh, there is a platform called JSW One MSME, are you calling from there only?
अरे, JSW One MSME करके प्लेटफार्म है, वहीं से वहीं से बात कर रहे हैं क्या?
agent
19.1s
Yes, yes sir.
हाँ हाँ सर।
customer
20.5s
Okay.
अच्छा।
customer
21.5s
Sir, I can give the requirement, but you people, you know, you only provide 1250. If I need any other section, like 900 or something, will you be able to provide it?
सर रिक्वायरमेंट मैं दे तो दूं, लेकिन आप लोग क्या है ना, मतलब 1250 ही देते हो। और कोई सेक्शन चाहिए हो 900 वगेरा तो दे दोगे?
agent
26.9s
Uh, I will check, sir. If it's possible, I will confirm. If not, I will inform you about that as well, sir.
अह चेक कर लूंगा सर। अगर हो पाया तो मैं कन्फर्म कर लूंगा, नहीं हुआ तो मैं वो भी बता दूंगा सर।
customer
31.4s
Okay. Check it, because I had previously talked about an order, maybe with you, maybe with someone else, I don't know. I had talked, I'll tell you. Mr. Abdul Ansari.
ओके। देख लो, फिर मैंने ना आर्डर पहले भी शायद बात करी थी, आपसे की थी, किसी और से की थी, पता नहीं। मैंने की थी, बताता हूं। अब्दुल अंसारी जी।
agent
37.2s
Mr. Abdul Ansari?
अब्दुल अंसारी जी?
customer
37.6s
I had spoken to him. I have this number.
मैंने इनसे की थी। ये नंबर है मेरे पास।
customer
39.4s
He didn't even reply.
उन्होंने तो जवाब ही नहीं दिया।
agent
40.9s
Yes, I know him. He is my colleague, Abdul Ansari.
हाँ, मैं जानता हूं उनको। मेरे कलीग हैं, अब्दुल अंसारी।
agent
44.1s
Okay, I will see what can be done about this. I will let you know.
ठीक है, मैं इस पर देख लेता हूं कैसे कर सकता हूं। मैं बता दूंगा आपको।
customer
47.1s
Okay, then you send me a 'Hi', and I will tell you the order.
ठीक है, तो आप मेरे को हाय लिख के भेज देना, मैं आपको आर्डर बता दूंगा।
agent
50.3s
Definitely, I will let you know. Thank you.
बिलकुल, मैं बता दूंगा। थैंक यू।
customer
52.6s
Okay.
ठीक है।