Call 21112178955036561 2026-09-16 · sudeeps · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer complains about the agent's voice breaking up, but the recording itself is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +5/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer due to a technical issue before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, this is Sudip speaking, from JSW One MSME, Jindal Steel.
Summary
The agent initiated a follow-up call to a registered lead, Pawan Wire Products. The customer immediately reported poor line quality and asked to connect later. The call ended with an agreement for the agent to send a WhatsApp message and for the customer to call back, with no discovery or pitching taking place.
Coaching
When a customer defers a call, take ownership of the next step by proposing a specific time that YOU will call them back, rather than asking them to call you.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, this is Sudip speaking, from JSW One MSME, Jindal Steel. Agent introduced himself and the company, and respected the customer's request to connect later due to a bad line. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer due to a technical issue before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you, right? Call on that number, Deep ji. Agent did not secure a specific callback time, instead asking the customer to call him back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.649 | 13.3s | 7.2s | 26.5s | 3.4s | 261.7 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हेलो।
agent
1.3s
Hello, Pawan Wire Products?
हेलो, पवन वायर प्रोडक्ट्स?
customer
2.9s
Yes, speak.
हाँ बोलिए।
agent
3.6s
Sir, this is Sudip speaking, from JSW One MSME, Jindal Steel.
सर जी सुदीप बोल रहा हूँ, JSW One MSME से, जिंदाल स्टील।
customer
6.4s
Yes, speak, speak.
हाँ बोलिए बोलिए।
agent
7.3s
Deep ji, your company was registered on our portal. Regarding your steel requirement
दीप जी, आपका कंपनी रजिस्टर्ड था हमारे पोर्टल पर। आपके स्टील रिक्वायरमेंट को लेके
customer
10.7s
Yes sir.
हाँ जी सर।
agent
11.1s
I was making a follow-up call. I wanted to understand, right now in steel
फॉलो-अप कॉल कर रहा था। समझना था अभी स्टील में
customer
13.1s
Sir, your voice is breaking up. Shall I call you back after ten-fifteen minutes?
सर, आपका वॉइस कट रहा है। मैं दस-पंद्रह मिनट बाद आपको कॉल करूं?
agent
16.2s
I will WhatsApp you, right? Call on that number, Deep ji. This system
मैं आपको WhatsApp करूंगा ना, वो नंबर पे कॉल करो दीप जी। ये सिस्टम
customer
18.8s
Okay okay, WhatsApp me, I will call you.
ओके ओके, मुझे WhatsApp कीजिए, मैं आपको कॉल करता हूं।
agent
21.2s
Okay okay.
ओके ओके।