Call 21112178954402441 2026-09-16 · Ronak Mehta · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening with a direct question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked about monthly tonnage and preferred brands, failing to meet the minimum of 3 questions for a partial pass.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
are you having any requirement for steel right now? In HR steel?
Summary
The agent contacted a potential manufacturing customer who buys 100 MT/month but has an incumbent supplier. The agent attempted to overcome this objection and gather some discovery information, but the customer cut the call short, deferring the conversation. The agent's attempt to schedule a specific callback time was unsuccessful as the call ended abruptly.
Coaching
You lost control of the call in the first 10 seconds. Always open by asking for permission to speak, then deliver a value hook (e.g., 'we have HR steel available for immediate dispatch') before asking any questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening with a direct question. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | How many tons do you need per month? ... which brand do you prefer, sir? The agent only asked about monthly tonnage and preferred brands, failing to meet the minimum of 3 questions for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | are you having any requirement for steel right now? In HR steel? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent attempted to schedule a callback but the call ended before the customer could agree, so no next step was committed. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | I am taking steel from somewhere else. |
Then you should try from JSW also, sir. |
| send_price_will_think | handled | I will talk later. |
Shall I connect with you at 3 o'clock once to discuss... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.744 heavy | 14.5s | 5.0s | 45.5s | 5.7s | 326.9 | 0 | 5 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हैलो?
agent
1.8s
Yes. Mr. Mohammad Rashid, Ronak Mehta speaking from JSW One. For your AK Handicrafts, whatever is needed, are you having any requirement for steel right now? In HR steel?
जी। मोहम्मद रशीद जी, रोनक मेहता बात कर रहा हूं JSW One से। आपका ये AK Handicrafts के लिए जो भी लग रहा है steel में requirement आ रही है अभी आपको? HR steel में?
customer
7.8s
I am taking steel from somewhere else.
कहीं और से ले रहा हूं मैं steel।
agent
9.4s
Yes?
हां?
customer
10.0s
I am taking it from somewhere else.
कहीं और से ले रहा हूं।
agent
11.4s
Then you should try from JSW also, sir. How many tons do you need per month?
तो JSW से भी आप try कीजिए ना सर। कितना ton लगता है आपको महीने का?
customer
14.3s
100 ton.
agent
15.3s
Then I will give it, sir. You will get JSW make also, or any other material, which brand do you prefer, sir?
तो दे दूंगा ना सर मैं अभी। JSW make भी मिलेगा या कोई और material, कौनसा brand का लेते है सर आप prefer?
customer
20.5s
Hello?
हैलो?
customer
21.4s
I will talk later.
मैं बाद में बात करता हूं।
agent
23.3s
Shall I connect with you at 3 o'clock once to discuss...
मैं आपको connect करूं तीन बजे एक बार discuss...