Call 21112178954358231 2026-09-16 · dhruv · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 45 turns, clean transcript (0% inaudible) | Hindi | 45 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant at times, but the conversation is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +10/−0
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead went directly to asking for the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the agent only listed product families in response to a direct customer question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
[6s] AGENT: Sandeep sir, hello, I am speaking from JSW One, sir.
Qualify
[16s] AGENT: Yes sir. I was saying, sir, is there any requirement for sheet metals etc.?
Summary
The agent spoke with a customer who is currently installing a plant and has no immediate need. The customer anticipates a requirement for coated products like Coloron in October. The agent answered basic questions on pricing and delivery to Satara and scheduled a follow-up call for early October.
Coaching
You missed the opportunity to understand the customer's business by skipping the hook and discovery questions; always lead with a benefit and ask questions before trying to qualify the requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | [6s] AGENT: Sandeep sir, hello, I am speaking from JSW One, sir. Agent greeted, used the customer's name, and identified JSW One; the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and instead went directly to asking for the requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only listed product families in response to a direct customer question. |
| SL5 Qualify | 2 | pass | – | 2.0 | [16s] AGENT: Yes sir. I was saying, sir, is there any requirement for sheet metals etc.? Agent successfully asked for a requirement and established the customer has a future need, not a current one. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [68s] AGENT: ...around the 5th of October, I'll make a follow-up call to you. Agent set a clear and specific next step for a follow-up call, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.544 | 38.8s | 32.5s | 72.7s | 4.9s | 351.0 | 0 | 23 | 22 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हॅलो
agent
1.5s
Hello
हॅलो
customer
2.7s
Yes
हांजी
agent
3.4s
Sandeep ji?
संदीप जी?
customer
5.0s
Hello
हॅलो
agent
5.8s
Sandeep sir, hello, I am speaking from JSW One, sir.
संदीप सर नमस्कार, JSW One से मैं बोल रहा हूं सर।
customer
7.8s
The voice is not coming, sir.
आवाज आवाज नहीं आ रही है सर।
agent
9.2s
I'll call from another number, sir, wait. I'll call from another number.
मैं दूसरे नंबर से लगाता हूं सर, रुको। दूसरे नंबर से लगाता हूं।
customer
11.9s
From where?
कहां से?
agent
12.8s
I am speaking from JSW One, sir.
JSW One से बात कर रहा हूं सर मैं।
customer
14.6s
Yes, tell me, sir. Yes.
हां, बोलिए ना सर। हां।
agent
16.2s
Yes sir. I was saying, sir, is there any requirement for sheet metals etc.?
हां सर। मैं यह बोल रहा था सर, कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?
customer
18.9s
The requirement is not there right now, ma'am, sir. Right now, after one, one month, meaning it will be needed in October. Meaning, my plant installation is currently ongoing.
रिक्वायरमेंट अभी नहीं है मैम, सर। अभी एक, एक महीने के बाद मतलब अक्टूबर में लगेगा। मतलब अभी प्लांट इंस्टॉलेशन चालू है मेरा।
agent
23.4s
Okay, okay.
अच्छा, अच्छा।
customer
24.3s
In JSW, which one of yours, Coloron etc., everything you...
JSW में कौनसा अपना, Coloron वगेरा सब कुछ आप...
agent
26.2s
You will get it, sir. Coloron, Coloron Pragati, Endura, Indradhanush, all three-four will be available.
मिल जाएगा सर। Coloron, Coloron Pragati, Endura, Indradhanush, तीनों चारों मिल जाएगा।
customer
29.3s
Okay, all four will be available.
अच्छा, चारों मिल जाएगा।
agent
30.7s
Yes.
हां।
customer
31.6s
Okay. And where are you speaking from, sir, tell me?
अच्छा। और आप कहां से बात कर रहे हैं सर, बोलिए?
agent
33.3s
Bombay head office, JSW One MSME.
customer
35.5s
Okay. So from where will you give us the delivery? How will we get it? What will be the rate?
अच्छा। तो आप वो डिलीवरी हमें कहां से दे देंगे? कैसे मिलेगा? रेट क्या रहेगा?
agent
38.1s
It will come from Taloja, it will be FOR, sir.
Taloja से आएगा, FOR आएगा सर।
customer
39.9s
Okay, it will come from Taloja.
अच्छा, Taloja से आएगा।
agent
41.2s
Yes.
हां।
customer
42.0s
And what will its rate etc. be like, sir?
और उसका रेट वगेरा कैसा रहेगा सर?
agent
43.8s
Sir, look, I can tell you today's rate, but what the pricing will be at that time...
सर देखिए, आज का रेट मैं आपको बता सकता हूं, लेकिन वो टाइम पे क्या प्राइसिंग रहेगा उसका...
customer
46.9s
Yes, that, that keeps changing every week.
हां, वो तो, वो तो हर हफ्ते में चेंज होता ही रहता है।
agent
48.8s
Like right now there is Coloron Plus, sir, so Coloron Plus is currently going for 108 plus GST.
अभी जैसे Coloron Plus है सर, तो Coloron Plus अभी 108 plus GST चल रहा है।
customer
51.7s
108 plus GST is going on.
108 plus GST चल रहा है।
agent
53.4s
Yes.
हां।
customer
54.1s
Okay. And, and this 108 plus GST that you are saying, is that ex-Taloja?
ओके। और, और ये 108 plus GST ये जो बोल रहे हैं आप, वो ex-Taloja है?
agent
57.3s
It's ex-Taloja, ex-Taloja.
Ex-Taloja है, ex-Taloja है।
customer
58.3s
It's ex-Taloja.
Ex-Taloja है।
agent
59.0s
Okay.
ओके।
agent
59.9s
And where will you need this material, sir? In Satara?
और ये आपको चाहिए कहां रहेगा सर मटेरियल? Satara में?
customer
61.3s
Satara, in Satara, yes, yes.
Satara, Satara में, हां, हां।
agent
62.8s
Yes, okay. Meaning, the two, two and a half rupees extra freight that will be charged, that will be charged on top of it. It will also depend on the quantity, right, sir?
हां, ठीक है। मतलब वही दो, ढाई रुपए जो ऊपर फ्रेट लगेगा, वो लगेगा उसके ऊपर। क्वांटिटी के ऊपर भी डिपेंड करेगा ना वो तो सर।
customer
66.8s
On the quantity, yes, correct.
क्वांटिटी के ऊपर, हां, बराबर।
agent
68.2s
For that. What I'll do, sir, is I'll send you a WhatsApp from my personal number and keep it, and around the 5th of October, I'll make a follow-up call to you.
उसके लिए। मैं क्या करता हूं सर, मैं आपको ना मेरे पर्सनल नंबर से WhatsApp डाल के रखता हूं और अराउंड 5th of October एक बार एक फॉलो-अप कॉल कर लेता हूं आपको मैं।
customer
73.1s
Yes, yes, yes, yes. Yes, okay, that will work.
जी, जी, जी, जी। जी, ठीक है, चलेगा।
agent
74.9s
So what will happen is, at that time we can communicate. Whatever is best on that, I will get it done.
तो क्या है, उसी टाइम पे फिर अपन कम्युनिकेट कर लेंगे। उसके ऊपर जो भी बेस्ट रहेगा, करा दूंगा मैं।
customer
78.0s
That will be best. Yes, okay, okay.
वो बेस्ट रहेगा। हां, ठीक है, ठीक है।
agent
79.4s
Perfect. Perfect.
परफेक्ट। परफेक्ट।
customer
80.4s
Okay, thank you sir.
ओके, थैंक यू सर।
agent
81.3s
Okay, thank you. Okay.
ओके, थैंक यू। ओके।