Call 21112178954355651 2026-09-16 · sudeeps · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is heavily code-mixed between Hindi and English (Hinglish).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended after identifying an existing inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
do you have any requirement for CR and GP right now?
Summary
The agent performed a follow-up call and asked for a requirement. The customer stated they had already provided a requirement and were in contact with another JSW representative. The agent confirmed this and ended the call.
Coaching
You skipped the opening permission and hook, jumping straight to asking for a requirement; always follow the structure to warm up the customer before qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Atul ji, very good afternoon. Sudeep here from JSW One MSME, JSW Steel. The agent identified himself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I just wanted to understand, do you have any requirement for CR and GP right now? The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended after identifying an existing inquiry. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement for CR and GP right now? The agent successfully asked if a current requirement exists, which revealed the customer was already engaged. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay fine sir. Okay. Okay, thank you. The agent ended the call abruptly without confirming a next step, even if that step was just to note the file. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.838 heavy | 20.1s | 3.9s | 31.0s | 7.6s | 259.7 | 0 | 6 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
0.9s
Hello?
agent
1.6s
Yes, Mr. Atul Nirapalli from Mayor Autocom?
हाँ, Mr. Atul Nirapalli from Mayor Autocom?
customer
4.3s
Yes?
हाँ?
agent
5.0s
Atul ji, very good afternoon. Sudeep here from JSW One MSME, JSW Steel.
Atul जी, very good afternoon. Sudeep here from JSW One MSME, JSW Steel.
customer
9.0s
Yes, tell me.
हाँ, बोलिए ना।
agent
9.9s
Sir, your account was registered on our portal for this Pune location. This was a follow-up call regarding your steel procurement, sir. I just wanted to understand, do you have any requirement for CR and GP right now?
ये आपका अकाउंट रजिस्टर था सर पोर्टल पर हमारे for this Pune location. आपके steel procurement को लेके follow-up call था सर। Just wanted to understand अभी ये CR और GP में कुछ रिक्वायरमेंट है आपको?
customer
18.0s
Yes, I had given you one requirement, right?
हाँ, आपको दिया था ना एक requirement.
agent
20.0s
Yes. Okay okay. One inquiry is already open. You are in connect with Karan ji for this, right? Karan Rao.
हाँ। Okay okay. Already एक inquiry open है। Karan जी इसके साथ connect में हो आप, बराबर? Karan Rao.
customer
24.2s
Yes.
हाँ।
agent
24.7s
Okay fine sir. Okay. Okay, thank you.
Okay fine sir. Okay. चलो, thank you.