Call 21112178954315921 2026-09-16 · dhruv · 1:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +2/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a generic question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the conversation was immediately focused on a past MOQ issue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched during the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, I was calling from JSW One. Am I speaking with Mr. Qureshi?
Qualify
Uh sir, are you looking for any requirement in sheet materials etc.?
Summary
The agent reconnected with a customer whose previous inquiry was not served because their required quantity (2 tons) was below MOQ. The customer confirmed their need for small quantities and asked to be connected with a local supplier. The agent correctly explained the policy and agreed to pass the lead to the dealer team as the next step.
Coaching
When a customer brings up a past issue like MOQ, acknowledge it, but then try to reset the conversation and execute the pitch structure, especially discovery, to see if anything has changed.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I was calling from JSW One. Am I speaking with Mr. Qureshi? Agent successfully opened the call, identified the company and customer, and received implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening with a generic question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the conversation was immediately focused on a past MOQ issue. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, are you looking for any requirement in sheet materials etc.? Agent attempted to qualify for a current requirement, but the conversation was blocked by the MOQ issue. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll give your number to the supplier team... they will connect with you, sir. Agent committed to a clear next step of referring the customer to the dealer network, which was appropriate for the situation. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | if there is any supplier here, then please get it coordinated with them. |
I'll give your number to the supplier team. If, I mean, any dealer from here is ready to give two, two and a half tons like that, then they will connect with you, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.508 | 19.7s | 19.1s | 62.2s | 5.0s | 356.3 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
agent
0.9s
Hello.
हॅलो.
customer
1.7s
Saif and Wolf Stamping.
सैफ एंड वुल्फ स्टॅम्पिंग.
agent
3.8s
Yes, go on, go on.
हां बोलिए बोलिए।
agent
4.5s
Sir, I was calling from JSW One. Am I speaking with Mr. Qureshi?
सर JSW One से बात कर रहा था मैं। कुरेशी साहब से बात हो रही है?
customer
7.0s
Yes, tell me.
हां बोलिए ना।
agent
7.8s
Uh sir, are you looking for any requirement in sheet materials etc.?
अ सर कुछ रिक्वायरमेंट में देख रहे है शीट मटेरियल्स वगेरा में?
customer
10.0s
The requirement was that you didn't provide the rate, so I just left it, right?
रिक्वायरमेंट में ये था के तो आप रेट तो प्रोवाइड नहीं किए तो उसके मैंने फिर छोड़ दिया ना आपको।
agent
14.0s
What are you saying, sir?
क्या बोल रहे हो सर?
customer
14.8s
The rate was not provided from your side, right?
रेट प्रोवाइड नहीं हुए ना आपके तरफ से।
agent
16.2s
Sir, that's correct, but your quantity was also only two tons, right sir? So I had told you even then that it's lower than MOQ...
सर बात सही है लेकिन आपकी क्वांटिटी भी दो टन ही थी ना सर। तो वो तो मैंने आपको तब भी बता दिया था कि लोअर देन एम ओ क्यू...
customer
20.0s
That's correct. Now, how it is, the quantity is for that, right? So yours is, if I say, how it is, for you, if I say, brother, one ton, one ton means I will order for different materials together, right?
बात सही है अभी वो तो कैसा है अभी क्वांटिटी उसके हो गई बराबर? तो आपका है मैं बोले तो कैसा है एक तुम्हारे को बोले तो भाई एक टन एक टन बोले तो अलग अलग मटेरियल का मांगूंगा ना एक साथ में।
agent
26.0s
No, I mean, it doesn't work like that, sir. That's the problem, for that.
नहीं मतलब वैसे नहीं होता ना सर, दिक्कत उधर है उसके लिए।
customer
29.0s
No, then you must have someone, I mean, if there is any supplier here, then please get it coordinated with them.
नहीं तो आपको कोई ये होगा, मतलब यहां पर कोई सप्लायर होगा ना तो उससे कोऑर्डिनेट करा दीजिए ना आप।
agent
32.5s
Okay, I'll give it, sir. I'll give your number to the supplier team. If, I mean, any dealer from here is ready to give two, two and a half tons like that, then they will connect with you, sir.
ठीक है मैं दे देता हूं सर। सप्लायर टीम को आपका नंबर दे देता हूं। अगर मतलब कोई डीलर यहां से मतलब वैसे दो ढाई टन देने को रेडी होगा तो वो आपको कनेक्ट कर लेंगे सर।
customer
37.5s
Hm hm.
हम्म हम्म।
agent
38.2s
Okay. Thank you.
ओके। थैंक यू।