Call 21112178954265011 2026-09-16 · dhruv · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
The call is a follow-up on a past inquiry which failed. Customer states: "the requirement that was there, I mean, they couldn't arrange it... so we couldn't buy."
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−5
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, they opened by referencing a past service failure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, requirements, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called to follow up on two unfulfilled inquiries from January. The customer explained they couldn't buy previously because JSW One was unable to arrange the material or provide an offer. The call ended with the customer stating they would post future requirements in the app, and the agent passively agreeing.
Coaching
When following up on a past service failure, acknowledge the issue then immediately pivot to the standard pitch to discover a new opportunity; this call never moved past the old problem.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One. The agent identified themself and the company, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Which unfortunately, sir, we were not able to execute from our side. So what issue are you facing from our side, sir? The agent did not lead with a supply or price hook; instead, they opened by referencing a past service failure. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, requirements, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | When the next requirement comes, I will post it again. The customer mentioned a future requirement, but the agent did not ask any qualifying questions to capture its details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there's anything, you can place an inquiry through the app. The agent did not secure a committed next step, instead leaving it entirely up to the customer to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 14.5s | 11.5s | 37.0s | 4.2s | 310.3 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हेलो?
agent
1.3s
Yes?
agent
2.0s
Am I speaking with Rajiv ji?
राजीव जी से बात हो रही है?
customer
3.5s
Yes, speaking.
जी बोल रहा हूं।
agent
4.3s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
6.3s
Hmm, tell me.
हम्म, बोलिए।
agent
7.3s
Uh sir, your account was registered on our portal and like, as I could see you had also placed two inquiries in January, sir.
अह सर, your account was registered on our portal and like, as I could see आपने मतलब January में दो inquiries भी डाली थी सर।
customer
11.8s
Hmm.
हम्म।
agent
12.2s
Which unfortunately, sir, we were not able to execute from our side. So what issue are you facing from our side, sir?
जो unfortunately सर कुछ execute नहीं कर पाए थे हम अपने side से। तो क्या issue आ रहा है सर आपको हमारे side से?
customer
16.4s
No, the requirement that was there, I mean, they couldn't arrange it, they couldn't give a price, they couldn't make any offer, so we couldn't buy.
नहीं, जो requirement थी वो मतलब they couldn't arrange it, they couldn't give price, they couldn't make any offer, so we couldn't buy.
agent
21.3s
Okay.
customer
22.0s
When the next requirement comes, I will post it again. If an offer comes, that's good, otherwise, no problem.
जब next requirement होगी तो again डाल दूंगा। अगर offer आएगा तो अच्छी बात है, नहीं तो कोई बात नहीं।
agent
26.0s
Okay, sir. If there's anything, you can place an inquiry through the app.
ठीक है सर। कुछ रहता है तो आप app के through inquiry दे सकते हैं।
customer
28.6s
Yes, I will post it.
हां, मैं डाल दूंगा।
agent
29.8s
Okay.