Call 21112178954231661 2026-09-16 · Jeevan Jeejo · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Tamil | 17 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is a mix of Tamil and English, with technical and business terms often spoken in English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.79
confidence high · +14/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest; he immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Closure with next step
I will get the pricing and give it to you.
Summary
The agent contacted a customer who had registered online. The customer confirmed an immediate requirement for approximately 70 tons of HR sheet. The agent did not conduct discovery but instead asked the customer to send the material specifications and delivery location via WhatsApp, promising to provide a price upon receipt.
Coaching
You must ask discovery questions on the call to understand the customer's business before trying to qualify a requirement; you skipped this entire section.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am Jeevan speaking from the JSW One platform. You have done a registration in the name of RMA Form Works. So I'm calling to ask about that. The agent identified himself and the company but failed to ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for HRC, CR sheet or coil, sir? The agent did not provide a supply or price hook to create interest; he immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. The conversation moved directly from requirement confirmation to asking for details on WhatsApp. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, in that 70 tons, how many mm, those details, delivery location, please WhatsApp all that. The agent failed to capture the full requirement on the call, instead asking the customer to send the specifications and location via WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will get the pricing and give it to you. The agent committed to a clear next step of providing a price after the customer sends details. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.732 heavy | 23.0s | 8.4s | 46.6s | 7.2s | 310.4 | 0 | 9 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
agent
2.5s
Greetings Mr. Sidhu.
வணக்கம் மிஸ்டர் சித்து.
customer
4.6s
Yes, tell me.
ஆமா சொல்லுங்க.
agent
5.6s
Sir, I am Jeevan speaking from the JSW One platform. You have done a registration in the name of RMA Form Works. So I'm calling to ask about that. Do you have any requirement for HRC, CR sheet or coil, sir?
சார் நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து. நீங்க ஆர்எம்ஏ ஃபார்ம் வொர்க்ஸ் பேர்லிங்க ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கே. அப்போ அதுக்காக கேட்கிறதுக்கு தான். ஏதாவது எச்ஆர்சி, சிஆர் ஷீட்டா காயிலா ரெக்வயர்மென்ட் இருக்கா சார்?
customer
13.4s
Sir, there is a requirement.
சார் ரெக்வயர்மென்ட் இருக்கு.
agent
15.1s
Okay.
ஓகே.
agent
16.1s
How much is that
அது எவ்வளவு
agent
17.0s
Okay okay, I will send a message on WhatsApp. You send the details in that. I will get the pricing and give it to you.
சரி சரி நான் WhatsAppல மெசேஜ் பண்ணி பண்றேன். நீங்க அதுல டீடைல்ஸ் கொஞ்சம் அனுப்புங்க. நான் பிரைசிங் எடுத்துட்டு தரேன் உங்களுக்கு.
customer
21.2s
Ah okay okay sir. Approximately around 70 tons.
ஆ ஓகே ஓகே சார். அப்ராக்ஸிமேட்லி ஒரு 70 டன்ஸ் கிட்ட.
agent
24.0s
In 70 tons? HR or CR?
70 டன்ஸ்லயா? எச்ஆரா சிஆரா?
customer
25.9s
HR.
எச்ஆர்.
agent
26.9s
HR sheet.
எச்ஆர் ஷீட்.
customer
28.0s
Yes.
ஆமா.
agent
28.8s
Okay sir, okay. Sir, in that 70 tons, how many mm, those details, delivery location, please WhatsApp all that. I have sent you a message on WhatsApp now.
ஓகே சார் ஓகே. சார் அது நீங்க 70 டன்ஸ்ல அது எவ்வளவு எம்எம் அந்த டீடைல்ஸ், டெலிவரி லொகேஷன் அதெல்லாம் கொஞ்சம் WhatsApp பண்ணுங்க. நான் இப்போ WhatsAppல உங்களுக்கு மெசேஜ் போட்டுருக்கிறேன்.
customer
34.8s
Ah okay okay sir okay.
ஆ ஓகே ஓகே சார் ஓகே.
agent
36.5s
Okay okay. Thank you sir. Thank you so much.
ஓகே ஓகே. தேங்க்யூ சார். தேங்க்யூ சோ மச்.
customer
38.3s
Thank you, thank you sir, thank you.
தேங்க்யூ தேங்க்யூ சார் தேங்க்யூ.