21112178954172561 · Call

Call 21112178954172561 2026-09-16 · Jeevan Jeejo · 2:45

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 43 turns, clean transcript (0% inaudible)	Malayalam	43	supply_led (campaign_name:medium)

Audio: clear: The conversation switches from Tamil to Malayalam around 20 seconds into the call.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: EN8 shaft

3 · Supply

spec_not_available

Customer requested EN8 shaft, a product form/grade not in the JSW One catalogue. Agent confirmed they only supply HR/CR coil/sheet and TMT.

4 · Sentiment

the CUSTOMER

0.10

confidence high · +5/−2 from 17 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent greeted and identified JSW One but did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook, but instead did a generic product check.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent did not ask any of the required discovery questions after the initial product request was found to be unavailable.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Closure with next step

If there are any distributors there, I will call you on this number.

Summary

The customer, a manufacturer, immediately requested 'EN8 shaft', a product JSW One does not carry. The agent confirmed the material was unavailable and did not attempt to pivot to discover needs for available products like HR/CR. The call ended with the agent promising to check for alternative distributors and call back.

Coaching

When a customer asks for a product we don't carry, acknowledge it, and then pivot to discovery questions to uncover potential needs for the products we do sell (HR/CR).

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent greeted and identified JSW One but did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	if you need any HR, CR, coil or something. Agent did not lead with a supply or price hook, but instead did a generic product check.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent did not ask any of the required discovery questions after the initial product request was found to be unavailable.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was performed, and no USPs were pitched.
SL5 Qualify	2	fail	–	0.0	Agent did not proactively ask if a requirement exists; the customer volunteered a need for a product the agent could not supply.
SL6 Closure with next step	1	pass	–	1.0	If there are any distributors there, I will call you on this number. Agent committed to a clear next step of checking for distributors and calling the customer back.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.582	31.1s	22.3s	111.6s	5.2s	478.5	0	21	22	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Ah hello.

agent

1.8s

Uh hello sir, greetings.

Uh hello sir, vanakkam.

customer

3.1s

Greetings, tell me.

வணக்கம், சொல்லுங்க.

agent

4.1s

Sir, I am Jeevan speaking from the JSW One platform.

Sir, நான் ஜீவன் பேசுறேன் JSW One platform ல இருந்து.

customer

6.7s

Okay.

agent

7.6s

Sir, you had done a registration in the name of Marvel Steels, so I'm calling to ask about that, if you need any HR, CR, coil or something.

Sir, இப்போ நீங்க Marvel Steels பேர்ல நீங்க ஒரு registration பண்ணிருந்தீங்களா, அப்ப அதுக்காக கேக்குறதுக்கு, ஏதாவது HR, CR, coil ஆச்சும்

customer

12.4s

I have a requirement. Is JSW EN8 rod available? EN8. Is EN8 shaft available?

ஒரு requirement இருக்கு. JSW EN8 rod இருக்கா? EN8. EN8 shaft இருக்கா?

agent

16.6s

Shaft?

Shaft-а?

customer

17.4s

Yes, EN8 shaft.

ஆ, EN8 shaft.

agent

18.4s

No sir, shaft material is not available. In our steel, no no, directly we only have HR coil and sheet, and only TMT.

இல்ல sir, shaft material கிடைக்கல. நம்ம steel ல, இல்ல இல்ல, direct ஆ நம்ம HR coil உம் sheet, மட்டும் TMT மட்டும் தான்.

customer

23.6s

That's it, I need a shaft. I need an EN8 shaft from JSW.

அதுதான், எனக்கு shaft தான் வேணும். EN8 shaft தான் வேணும் JSW வோட.

agent

26.4s

Oh, no shaft sir. Sorry.

Oh, shaft இல்ல sir. Sorry.

customer

28.5s

Okay. Which place?

Okay. எந்த இடம்?

agent

30.0s

Uh, I am originally from Kerala, but now I am speaking from the JSW headquarters in Mumbai. I am the one handling the entire South India region now.

Uh, ഞാൻ ഒറിജിനൽ ആയി കേരളയിൽ, ஆனா இப்போ ദാ இங்கே JSW headquarters Mumbai ൽ നിന്ന് பேசுறேன். ഞാൻ தான் இப்போ South India region முழுவதா handle handle பண்றது.

customer

35.2s

Oh okay okay. Okay. Where are the JSW retailers? Who is where?

Oh okay okay. Okay. JSW retailers എവിടെ? ആരാ എവിടെ?

agent

38.0s

JSW retailers? We have retailers in many places now, sir. Domestically, we have them in Chennai, Coimbatore, Erode and all.

JSW retailers? Retailers ഇപ്പൊ നമുക്ക് പലയിടത്തും ആയിട്ടുണ്ട് സർ. ഇപ്പൊ domestic ആയിട്ട് ഇപ്പൊ Chennai യില്, Coimbatore, Erode ഒക്കെ ഉണ്ട്.

customer

43.2s

Ah okay. But it's there in Kerala, right?

ആ ഓക്കേ. അല്ല കേരളത്തിൽ ഉണ്ടല്ലോ?

agent

44.6s

It's in Kerala too, there are plenty. A lot of... it's like

കേരളത്തിലും ഉണ്ട്, ഇഷ്ടം പോലെ ഉണ്ട്. കുറെ അത് like

customer

46.8s

I used to do it before. So we, I think you are saying you do it from the place we usually get it from.

ഞാൻ പണ്ട് ഞാൻ ചെയ്തിരുന്നു. അപ്പൊ നമ്മള്, എനിക്ക് തോന്നുന്നു നമ്മള് ഇവിടെ എടുക്കാറുള്ള ഇടത്തു നിന്നാണ് നിങ്ങൾ പറഞ്ഞ് ചെയ്യുന്നത്.

agent

50.6s

Is that so? Oh, where are you from, sir?

ആണോ? ഓ, സാർ എവിടെ നാട്ടിൽ എവിടെ ഇപ്പൊ?

customer

52.2s

I am from Thrissur.

ഞാൻ തൃശ്ശൂർ ആണ്.

agent

53.3s

From Thrissur, right? Okay okay.

തൃശ്ശൂർ ആണല്ലേ? ഓക്കേ ഓക്കേ.

customer

54.6s

Oh, I think a party from Ernakulam used to do it for us. To be frank, it's called a party.

ഓ, എനിക്ക് തോന്നുന്നു ഇവിടെ എറണാകുളത്തെ ഒരു പാർട്ടിയിൽ നിന്നൊക്കെയാണ് ചെയ്തു തന്നിരുന്നത് നമ്മൾക്ക്. കാര്യം പറഞ്ഞാൽ പാർട്ടി എന്നാണ് അത്.

agent

58.4s

Is that so? Okay okay.

ആണോ? ഓക്കേ ഓക്കേ.

customer

59.2s

Then I haven't paid attention, okay. I need a shaft like this. There is a requirement for a shaft.

പിന്നെ ഞാൻ ശ്രദ്ധിച്ചിട്ടില്ല കേട്ടോ. എനിക്ക് ഇങ്ങനെ shaft ആണ് വേണ്ടത്. requirement ഉണ്ട് shaft ന്.

agent

1.0s

Shaft is not there.

Shaft ന്റെ ഇല്ല.

customer

1.0s

Won't JSW shaft be available anywhere?

Shaft ഇപ്പൊ JSW എവിടെയെങ്കിലും കിട്ടില്ലേ?

agent

1.0s

Anywhere, but even through our dealers, we don't have shaft dealers. Mostly we provide other mild steel, column, yes column, angles and all that. But the chance for shaft is less. Let me inquire, sir. I will inquire and if anywhere...

എവിടെയെങ്കിലും പക്ഷെ നമ്മൾ dealers വഴിയാണെങ്കിലും shaft ന്റെ dealers ആയിട്ട് ഇല്ല. കൂടുതലും മറ്റേ mild steel ഓ, column, ആ column, angles അതൊക്കെ കൊടുക്കും. But shaft ന് ചാൻസ് കുറവാ. ഞാനൊന്ന് അന്വേഷിച്ചു നോക്കട്ടെ സാർ. ഞാൻ അന്വേഷിച്ചിട്ട് ഇപ്പൊ എവിടെയെങ്കിലും

customer

1.1s

If there is a shaft, we have a requirement. There will be a serious one.

Shaft ഉണ്ടെങ്കിൽ നമുക്ക് requirement ഉണ്ട്. കാര്യമായിട്ടുണ്ടാവും.

agent

1.1s

Is that so? Okay.

ആണല്ലേ? ഓക്കേ.

customer

1.1s

EN8 shaft, okay.

EN8 shaft ട്ടാ.

agent

1.1s

EN, EN8 shaft, right?

EN, EN8 shaft അല്ലേ?

customer

1.2s

E EN8. E. E for elephant. EN8.

agent

1.2s

Okay. For EN8 shaft. Let me see. If there are any distributors there, I will call you on this number.

Okay. EN8 shaft ന്. ഞാൻ നോക്കട്ടെ. എവിടെയെങ്കിലും distributors അവിടെ ഉണ്ടെങ്കിൽ ഞാൻ സാറിനെ ഇതേ നമ്പറിൽ വിളിക്കാം.

customer

1.2s

If it's there, you can check and let me know. Anyway, it won't be available here in Kerala. Another one...

ഉണ്ടെങ്കിൽ നോക്കിയിട്ട് പറയാലോ. ഇവിടെ കേരളത്തിൽ ഉണ്ടാവില്ല എന്തായാലും. വേറെ ഒരു

agent

1.2s

It won't be in Kerala.

കേരളത്തിൽ ഉണ്ടാവില്ല.

customer

1.3s

It won't be in Kerala. The one called EN8, JSW doesn't make it in Kerala. That's my understanding, okay.

കേരളത്തിൽ ഉണ്ടാവില്ല. EN8, EN8 എന്ന് പറഞ്ഞത് JSW യുടേത് ചെയ്യുന്നതില്ല കേരളത്തിൽ. അങ്ങനെയാണ് എൻ്റെ അറിവ് ട്ടോ.

agent

1.3s

Is that so?

ആണോ?

customer

1.3s

They don't make EN8.

EN8 ചെയ്യുന്നില്ല.

agent

1.3s

Okay. That's it sir, I will check and I will... to you

ഓക്കേ. അതാ സാർ, ഞാൻ check ചെയ്തിട്ട് ഞാൻ സാറിനെ

customer

1.3s

Check and tell me. Alright.

ഒന്ന് check ചെയ്തിട്ട് പറയണം. ശരി.

agent

1.4s

Okay okay. Thank you sir.

customer

1.4s

Okay.