Call 21112178954151051 2026-09-16 · Jeevan Jeejo · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 12 turns, clean transcript (0% inaudible) | Tamil | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +10/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and jumped straight to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was cut short by a gatekeeper.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, greetings sir. I am from the JSW One platform... You have registered here under the name Sarani Metal Laser Cutting.
Qualify
do you have any requirement for HR sheet or coil right now?
Summary
The agent spoke with a gatekeeper at 'Sarani Metal Laser Cutting' who stated the decision-maker was unavailable. The agent skipped the hook and discovery, asking only if there was a current requirement. The call ended with the agent asking the gatekeeper to have the boss call back, without securing a specific follow-up time.
Coaching
After your introduction, you must deliver the supply-led hook to create interest before asking for requirements; you skipped this and went straight to a qualifying question, which is easy for a gatekeeper to dismiss.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, greetings sir. I am from the JSW One platform... You have registered here under the name Sarani Metal Laser Cutting. Agent introduced JSW and used the company name, then correctly handled the gatekeeper's deflection without being pushy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and jumped straight to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short by a gatekeeper. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement for HR sheet or coil right now? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not secure a specific callback time, instead passively asking the gatekeeper to have the boss call back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.692 | 16.4s | 7.3s | 41.3s | 6.2s | 270.7 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
ஹலோ?
agent
1.2s
Hello, greetings sir. I am from the JSW One platform.
ஹலோ, வணக்கம் சார். நான் JSW One platformல இருந்து.
customer
4.2s
What?
என்ன?
agent
4.7s
From the JSW platform. You have registered here under the name Sarani Metal Laser Cutting. So, do you have any requirement for HR sheet or coil right now?
JSW platformல இருந்து. அப்போ நீங்க சரணி மெட்டல் லேசர் கட்டிங் பேர்ல இங்க registration போட்டுருக்காங்க. அப்போ இப்போதைக்கு ஏதாவது HR sheet-ஓ, coil-ஓ requirement இருக்கா?
customer
11.2s
Sir, sir has gone out for a bit. When sir comes, shall I ask him to speak?
சார், சார் கொஞ்சம் வெளிய போயிருக்காங்க. சார் வந்த உடனே அவங்க பேச சொல்லவா?
agent
15.2s
Okay okay okay, no problem.
சரி சரி சரி, பரவால்ல.
agent
16.8s
Is this your WhatsApp number now?
இப்போ இது உங்க WhatsApp number-ஆ?
customer
18.2s
Ah, yes sir, yes.
ஆ, ஆமா சார், ஆமா.
agent
19.3s
Okay, I have sent a 'hi' message to this number from my number. When sir comes, please ask him to call.
சரி, நான் என் என் number வச்சு இந்த number-க்கு நான் high message போட்டு வச்சிருக்கிறேன். நீங்க சார் வரும்போது கொஞ்சம் call பண்ண சொல்லுங்க.
customer
23.4s
Okay, okay, okay.
ஓகே, ஓகே, ஓகே.
agent
24.7s
Okay. Okay, thank you.
ஓகே. ஓகே, thank you.
customer
26.1s
Okay, thank you.
ஓகே, thank you.