Call 21112178954044372 2026-09-16 · Rohit Mishra · 2:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 51 turns, clean transcript (2% inaudible) | Hindi | 51 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it end of week / next month;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +17/−0
from 23 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak, instead launching directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook to create interest, instead moving directly to a discovery-style question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only 1 of the 6 required discovery questions was asked, failing to uncover crucial details about the customer's business like volume, suppliers, or applications.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement right now? Which I can help you with?
Summary
The agent contacted a manufacturing lead in Faridabad who makes sheet metal components. The customer confirmed a need for HR coil (e.g., 1.8mm) with planning happening at the end of the week for the next month. The agent confirmed availability and provided an indicative price, then sent a WhatsApp introduction. The call ended with the customer agreeing to share the specific requirement once it is finalized.
Coaching
When the customer confirmed they are a manufacturer, you missed the opportunity to ask discovery questions about their business (monthly tonnage, applications, current suppliers), which would have enabled a much stronger, tailored pitch.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak, instead launching directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook to create interest, instead moving directly to a discovery-style question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you manufacture, Prashant ji? Only 1 of the 6 required discovery questions was asked, failing to uncover crucial details about the customer's business like volume, suppliers, or applications. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were proactively pitched. The agent only mentioned 'delivered prices' reactively when asked about pricing. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now? Which I can help you with? The agent successfully asked about a current requirement and, following the customer's lead, captured key details like thickness (1.8), material (HR), grade (E250), and location (Faridabad). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay, okay, done. The call ended with a vague agreement for the customer to share requirements later; there was no agent-committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 40.8s | 25.2s | 97.0s | 5.4s | 320.6 | 0 | 24 | 26 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
unknown
2.2s
Hello.
customer
3.0s
Yes.
हां जी।
agent
3.7s
Prashant ji, hello. This is Rohit calling from JSW One.
प्रशांत जी नमस्ते, रोहित बात कर रहा हूं JSW One से।
customer
6.0s
Yes.
हां जी।
agent
6.7s
Your company, Prachi International, was registered on my platform. Do you have a trading business?
ये प्राची इंटरनेशनल करके आपकी कंपनी थी, मेरे प्लेटफार्म पे रजिस्टर्ड थी। आपका कुछ ट्रेडिंग का बिज़नेस है क्या?
customer
11.4s
Whose?
किसका?
agent
12.0s
Do you have a trading business?
ट्रेडिंग का बिज़नेस है क्या आपका?
customer
13.2s
No, it's manufacturing.
नहीं, मैन्युफैक्चरिंग है।
agent
14.4s
What do you manufacture, Prashant ji?
किस चीज़ का मैन्युफैक्चरिंग है प्रशांत जी?
customer
15.6s
Of sheet metal components.
Sheet metal components की।
agent
17.0s
Sheet metal, alright. Do you have any requirement right now? Which I can help you with?
Sheet metal, alright. अभी कुछ रिक्वायरमेंट है क्या? Which I can help you with?
customer
20.4s
Yes, the planning will be done by the end of this week.
हां, अभी प्लानिंग होगी इस वीक के एंड तक।
agent
22.8s
Okay, okay, okay, okay.
customer
23.9s
What is your name?
आपका क्या नाम है?
agent
24.9s
My name is Rohit Mishra.
रोहित मिश्रा नाम है मेरा।
customer
26.8s
Oh, okay.
अच्छा, ठीक है।
agent
28.0s
I'll send you a message on WhatsApp. I'll send my intro message. That will be my personal number, you won't be able to call back on this one actually.
मैं आपको WhatsApp पे ना, वो मैसेज करके रखता हूं। एक अपना इंट्रो मैसेज डाल देता हूं। मेरा पर्सनल नंबर वही होगा, इसपे आप कॉल बैक नहीं कर पाओगे actually.
customer
33.0s
Okay. Okay.
ठीक है। Okay.
agent
34.2s
Yeah.
customer
34.5s
So, for instance, if we talk about a 1.8 coil then?
तो वैसे अगर जैसे अगर 1.8 की coil की बात करें तो?
agent
37.0s
Yes, we can do it, absolutely. That's HR, right?
हां, कर देंगे बिल्कुल। वो HR ना?
customer
38.6s
HR.
agent
39.4s
Yes, it can be done. That'll work.
हां, हो जाएगा। चलेगा।
customer
40.5s
What is the price?
क्या प्राइस है?
agent
41.5s
Price, where do you need this? I mean, the delivery?
प्राइस, आपको ये कहां पे चाहिए? मतलब, delivery?
customer
43.5s
This, this is Faridabad.
ये, ये फरीदाबाद।
agent
44.5s
In Faridabad. Cut to length... It will be ex-Ghaziabad for you, right now 2.5 to 12 is going for around 64.
फरीदाबाद में। Cut to length... Ex-Ghaziabad होगा आपका, अभी देखिए 2.5 से 12 चल रहा है 64 के around.
agent
48.4s
So for 1.8, consider it 750, there's a parity applied.
तो 1.8 का आप 750 समझ लो, पैरिटी लगता है।
customer
51.0s
What is this cutter delivery you are quoting?
ये आप कटर पे डिलीवरी क्या बता रहे?
agent
52.6s
No no, I am quoting ex-works. Ex-Faridabad or Ghaziabad.
नहीं नहीं, ये मैं ex-works बता रहा हूं। Ex-Faridabad या फिर Ghaziabad.
customer
54.8s
If we need it delivered from there?
वहां से डिलीवर कराना हो?
agent
55.9s
I can do that. I mean my, we only give FOR pricing, whatever we give.
वो मैं कर दूं। मतलब मेरे, हम लोग FOR pricing ही देते हैं जो भी देते हैं।
customer
58.1s
Okay. Okay.
agent
58.9s
Yes, ours are delivered prices.
हां, delivered prices रहता है हमारा।
customer
60.5s
Hmm hmm.
हम्म हम्म।
agent
61.1s
So I will do that, but yes, it's for this.
तो वो मैं कर दूंगा, but हां, इसी का है।
customer
63.7s
The rate is 64.
64 का रेट चल रहा है।
agent
64.9s
60... 64 plus tax.
customer
66.0s
Which grade, which grade will this be?
कौन सा ग्रेड, कौन सा ग्रेड रहेगा ये?
agent
67.3s
E250, E250 BR or A.
E250, E250 BR या फिर A.
customer
69.0s
Okay.
agent
69.7s
Yeah.
customer
70.0s
Okay, that grade is...
ठीक है, वो तो ग्रेड तो...
agent
71.6s
64.
customer
72.3s
Okay.
ठीक है।
agent
72.8s
It comes. Do you have this requirement now, which [inaudible]
आता है। अभी आपका है रिक्वायरमेंट ये जो [inaudible]
customer
74.3s
Yes, I have it now, properly now, I mean, planning for next month is happening, in that the production guy will give me the raw material requirement. So whatever requirement comes, I will share it with you.
हां अभी है, प्रॉपर अभी मतलब अगले मंथ की प्लानिंग हो रही है, उसमे रॉ मटेरियल अभी प्रोडक्शन वाला निकाल के देगा मेरेको। तो मैं जो आएगी रिक्वायरमेंट आपसे शेयर कर दूंगा।
agent
80.1s
Okay, okay, okay, done.
ठीक है, ठीक है, okay, done.
customer
81.4s
Thanks.
customer
82.3s
Okay.
ठीक है।