Call 21112178953997461 2026-09-16 · sudeeps · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (10% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's line is muffled and has significant background noise, making some of their turns inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.43
confidence high · +5/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW but failed to ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and immediately asked for a requirement, which is a qualification step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
I wanted to understand, do you have any requirement in steel right now, sir, in PPGI?
Closure with next step
I will WhatsApp you, you call on that number.
Summary
The agent contacted a lead from a portal registration for PPGI. The agent skipped the opening and hook, immediately asking for a requirement. The call suffered from a poor connection, preventing any meaningful discovery. The agent ended the call by committing to send a WhatsApp message to establish a better communication channel.
Coaching
Always ask for permission ('is this a good time?') at the start of the call; it's a critical step you missed which can make the customer feel ambushed.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW but failed to ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and immediately asked for a requirement, which is a qualification step. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended due to a technical issue before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to understand, do you have any requirement in steel right now, sir, in PPGI? Agent successfully asked if a current requirement exists, even though the call failed before details could be gathered. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you, you call on that number. Agent established a clear, committed next step to overcome the poor connection and continue the conversation. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.755 heavy | 28.4s | 9.2s | 40.4s | 12.9s | 240.8 | 0 | 13 | 8 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, Mr. Pankaj?
customer
2.7s
Hello?
customer
3.8s
Yes, speak.
हां बोलो।
agent
4.3s
Uh, Mr. Pankaj Bhandari from Hitech Refrigeration?
customer
7.1s
Hmm.
हम्म।
agent
7.6s
Pankaj ji, very good afternoon. This is Sudip speaking from JSW One MSME, from Gujarat.
पंकज जी, very good afternoon. सुदीप बोल रहा हूं JSW One MSME से, गुजरात से।
agent
12.2s
Your company was registered on our portal, sir, Palghar, Thane location. And it was in reference with your steel procurement.
ये आपकी कंपनी registered थी सर portal पर हमारे, Palghar, Thane location. And it was in reference with your steel procurement.
agent
18.5s
I wanted to understand, do you have any requirement in steel right now, sir, in PPGI?
मेरेको समझना था अभी steel में कुछ requirement है सर आपको PPGI में?
customer
22.0s
Which company is it, sir?
कंपनी कौनसा है सर?
agent
23.1s
Huh? Sorry?
हां? Sorry?
customer
23.9s
Which company is it?
कंपनी कौनसा है?
agent
25.3s
JSW One MSME.
customer
26.6s
Yes yes, correct, please speak.
हां हां, बराबर, बोलिए ना।
agent
28.0s
Hmm?
हम्म?
agent
28.4s
Do you have any requirement right now, sir?
कुछ है अभी requirement सर आपको?
customer
30.2s
[inaudible]
agent
33.0s
Your voice is breaking, sir.
Voice break हो रही है सर आपकी।
customer
34.6s
[inaudible]
agent
37.0s
I can't understand, your voice is breaking. Hello?
नहीं समझ में आ रहा, voice break हो रही है आपकी। Hello?
agent
39.6s
I will WhatsApp you, you call on that number. This is a system number, you cannot call back on this.
मैं आपको WhatsApp करता हूं, वो नंबर पर call करो आप। ये system का number है, इस पर call back नहीं होगा।
agent
43.0s
I am WhatsApping you right now.
मैं आपको WhatsApp कर रहा हूं अभी।