21112178953973671 · Call

Call 21112178953973671 2026-09-16 · Rohit Mishra · 3:55

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 65 turns, clean transcript (2% inaudible)	Hindi	65	supply_led (campaign_name:medium)

Audio: clear: Some background office noise is present but doesn't significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.16

confidence high · +4/−8 from 25 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask for permission to speak at the start of the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent skipped the hook and went straight to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−1.0 pts Discovery (6 Qs) Agent covered monthly tonnage, current supplier, and payment terms, hitting 3 of 6 discovery points.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: credit

[49s] CUSTOMER: No, they are giving us credit, no? They are giving us one month's time, no?

did well

Pitch (2-3 USPs)

[33s] AGENT: So connect with the company directly, no? Why are you routing through traders or distributors?

Qualify

[100s] AGENT: ...where do you need the material?

Summary

The customer is a 60 MT/month user of HR coil in Belgaum, currently loyal to a JSW distributor due to their relationship and credit terms. The agent pitched the benefit of buying directly from JSW One and gathered key details of the ongoing requirement. The call ended with the agent promising to call back shortly to continue the discussion.

Coaching

You correctly identified the 'buy direct' opportunity, but you missed the opening steps; always start with permission to speak and a strong hook before jumping into questions.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not ask for permission to speak at the start of the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent skipped the hook and went straight to asking for a requirement.
SL3 Discovery (6 Qs)	2	partial	3	1.0	[31s] CUSTOMER: Every month we need 60 tons of material. Agent covered monthly tonnage, current supplier, and payment terms, hitting 3 of 6 discovery points.
SL4 Pitch (2-3 USPs)	1	pass	–	1.0	[33s] AGENT: So connect with the company directly, no? Why are you routing through traders or distributors? Agent pitched the 'buy direct' USP, which was highly relevant to the customer's situation of buying via a distributor.
SL5 Qualify	2	pass	–	2.0	[100s] AGENT: ...where do you need the material? Agent confirmed an ongoing requirement and captured product type, thickness, monthly volume, and location.
SL6 Closure with next step	1	pass	–	1.0	[120s] AGENT: Sir, can I call you back in a minute? Agent committed to calling the customer back, which the customer agreed to.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
credit	mishandled	[49s] CUSTOMER: No, they are giving us credit, no? They are giving us one month's time, no?	[51s] AGENT: I have credit here too. I have credit here as well.
incumbent_supplier	handled	[22s] CUSTOMER: Yes, our work is connected with them. Kamal Industries.	[46s] AGENT: No, no, yes, I understand that. But you, I mean, give us a chance too, no?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.48	51.5s	55.8s	127.7s	5.2s	330.9	0	32	33	11

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.2s

Hello

हॅलो

agent

2.2s

Hello

हॅलो

customer

2.9s

Yes

हां

agent

3.7s

Barkat

बरकत

customer

4.7s

Yes brother, yes sir, yes Barkat Ali speaking, yes tell me Barkat Ali.

जी भाई जी हां सर हां बरकत अली बोल हां बोलिए बरकत अली

agent

6.8s

Yes, I am Rishabh speaking from JSW One.

जी मैं ऋषभ बोल रहा हूं JSW One से

customer

8.6s

From where?

कहां से?

agent

9.5s

From JSW One.

JSW One से

customer

10.5s

Yes.

हां

agent

11.3s

Was there any requirement now in MS?

कुछ रिक्वायरमेंट था क्या अभी MS में?

customer

13.3s

No, where are you calling from, JSW meaning?

नहीं आप कहां से बात कर रहे हो JSW बोले तो?

agent

14.8s

I am calling from the JSW One platform, from Mumbai.

JSW One प्लेटफार्म से बात कर रहा हूं फ्रॉम मुंबई

customer

17.1s

Mumbai. No, here, our distributor in Karnataka, JSW Kamal, do you know him?

मुंबई नहीं हमें इधर हमारे जो कर्नाटक में जो डिस्ट्रीब्यूटर है ना JSW कमल जानते हो?

agent

20.8s

Yes, yes. Yes, I know him.

हां हां हां जानता हूं ना

customer

22.1s

Yes, our work is connected with them. Kamal Industries.

हां उनके पास हमारा जुड़ा हुआ है काम कमल इंडस्ट्रीज

agent

24.0s

Oh. They actually take it from me. Yes, yes, I know. They take it from me only.

अच्छा वो मेरे से ही लेते हैं एक्चुअली हां हां जानता हूं मैं वो मेरे से ही लेते हैं

customer

26.9s

No, they take it, that's correct. Now every month we are giving them 60 tons of material.

नहीं लेते हैं बराबर है अभी एव्री मंथ हमारा साठ टन माल दे रहे हैं उनको

agent

29.5s

Hmm hmm.

हम्म हम्म

customer

31.1s

Every month we need 60 tons of material.

एव्री मंथ साठ टन माल लगता है हमारे को

agent

33.0s

Hmm, 60 tons. So connect with the company directly, no? Why are you routing through traders or distributors?

हम्म साठ टन तो आप डायरेक्ट कंपनी से जुड़िए ना आप क्यों ट्रेडर्स या फिर डिस्ट्रीब्यूटर्स के थ्रू रूट हो रहे हैं?

customer

36.2s

Huh?

हां?

agent

36.8s

Connect with the company directly, no? See, we have opened this platform, JSW One MSME, so that we can serve micro, small and macro companies.

आप डायरेक्ट कंपनी से जुड़िए ना देखिए हमने अब ये प्लेटफार्म इसलिए खोला है JSW One MSME ताकि हम माइक्रो स्मॉल और माइक्रो कंपनीज को सर्व कर सकें

customer

42.2s

No, no, how it is now, they have come and visited here, so every month for me, in HR, 1.6 and 2M

नहीं नहीं अभी कैसा है अभी आके इधर विजिट किए हैं तो एव्री मंथ मेरे को एचआर में 1.6 और 2M

agent

46.0s

No, no, yes, I understand that. But you, I mean, give us a chance too, no?

नहीं नहीं हां वो समझ रहा हूं मैं इन आप मतलब हमें भी मौका दीजिए ना

customer

49.1s

No, they are giving us credit, no? They are giving us one month's time, no?

नहीं हमें क्रेडिट दे रहे हैं ना ये एक मंथली टाइम दे रहे हैं ना हमें

agent

50.8s

I have credit here too. I have credit here as well.

क्रेडिट मेरे यहां भी है मेरे यहां पे भी क्रेडिट है

customer

52.7s

Yes. Now see, the thing is that

हां अभी देखिए बात ये है कि

agent

53.8s

No, tomorrow, yes, if you say so, I will come and visit your company sometime.

नहीं कल हां आप बोलेंगे तो कभी आके विजिट कर लूंगा कंपनी आपका

customer

56.3s

Okay, that's fine. Will I get the address for here?

ठीक है चलेगा एड्रेस मिलेगा इधर का?

agent

57.9s

What name did you say? Kamal?

क्या नाम बताया आपने कमल?

customer

59.3s

Kamal, Kamal.

कमल कमल

agent

60.0s

No, the company's name, the firm's name.

नहीं कंपनी का नाम फर्म का नाम

customer

61.1s

The firm's name is that only, JSW Kamal.

फर्म का नाम वही है JSW कमल

agent

62.7s

JSW Kamal?

JSW कमल?

customer

63.6s

Yes.

हां

agent

64.5s

Oh.

अच्छा

customer

65.8s

The name on their packet itself is entirely JSW. Their company is one of yours. Here volume, it's in Goa also, it's here in Belgaum, in Hubli, in Kolhapur. It's a big branch.

उनका जो पैकेट का नाम ही है पूरा JSW उनका कंपनी एक आपने है इधर वॉल्यूम इधर गोवा में भी है इधर बेलगाम में है हुबली में है कोल्हापुर में है बड़ा ब्रांच है वो

agent

71.5s

Oh, okay, okay, okay.

अच्छा अच्छा अच्छा अच्छा

customer

72.6s

Yes, it doesn't come from your Mumbai, theirs comes directly from Ballari, JSW.

हां तुम्हारे मुंबई से नहीं आता उनका डायरेक्ट बल्लारी से आता है JSW

agent

75.1s

Hmm hmm. Our plant is there only.

हम्म हम्म वहीं पे प्लांट है हमारा

customer

76.6s

Where?

किधर?

agent

77.5s

The plant is in Ballari itself.

बल्लारी में ही प्लांट है

customer

78.4s

Yes, the material is dispatched to them from that plant. Vidyanagar, right?

हां वो प्लांट से इनको डिस्पैच होता है मटेरियल विजयनगर राइट?

agent

80.8s

Vidyanagar, yes. Hmm hmm.

विजयनगर हां हम्म हम्म

customer

82.5s

Hmm.

हम्म

agent

83.6s

Barkat ji, at least start with us as well.

बरकत जी एटलीस्ट स्टार्ट तो करते हैं आप हमसे भी

customer

86.0s

No, it's not about starting, we have received a lot of support from them.

नहीं स्टार्ट क्या बात नहीं है अब इनका सपोर्ट बहुत मिला है हमारे को

agent

88.7s

Oh.

अच्छा

customer

89.6s

Now if I say like this, if I falter like this in marketing, then they get upset.

अभी ऐसा बोलेंगे मार्केटिंग में एकदम ऐसा चुकेंगे ना तो वो नाराज हो जाते हैं

agent

92.4s

Hmm hmm.

हम्म हम्म

customer

93.3s

They won't say it to my face, but they will say, "Brother, we support you so much."

ऐसा सामने तो नहीं बोलेंगे ऐसा बोल देंगे भाई हम इतना सपोर्ट करते हैं

agent

96.6s

Hmm hmm hmm.

हम्म हम्म हम्म

customer

97.9s

Earlier, my purchase was actually from Mumbai only. From Taloja.

अभी पहले एक्चुअली मुंबई से ही था मेरा परचेस तलोजा से

agent

100.0s

No, from Mumbai, I will not serve you from Mumbai. I will give it to you from here, your, where do you need the material?

नहीं मुंबई से मैं आपको मुंबई से सर्व नहीं करूंगा मैं आपको दूंगा इधर से आपका आपको कहां पे चाहिए मटेरियल?

customer

103.7s

Belgaum.

बेलगाम

agent

104.5s

In Belgaum, right? I will give it to you from Hubli or from Ballari. Or I will give it directly from the plant.

बेलगाम में ना मैं आपको हुबली से या फिर बल्लारी से दूंगा या तो प्लांट से दूंगा मैं डायरेक्टली

customer

107.3s

No, you will give, but the rate, you will have to come and visit in Mumbai once. Where is your company in Mumbai, where is the office?

नहीं देंगे रेट थोड़ा एक बार आपको मुंबई में आके विजिट करना पड़ेगा आपका कंपनी किधर है मुंबई में ऑफिस किधर है?

agent

110.4s

Mine is in BKC. My office is in BKC.

मेरा बीकेसी में है बीकेसी में ऑफिस है मेरा

customer

112.2s

No, where in BKC, it's also in our Taloja, right?

नहीं बीकेसी किधर ये अपना तलोजा में भी है ना?

agent

114.3s

No, not Taloja. That's where my warehouse is. My material is kept there. My office is in BKC.

नहीं तलोजा नहीं वो वहां मेरा वेयरहाउस है वहां पे मेरा माल रखा रहता है ऑफिस मेरा है बीकेसी में

customer

117.8s

Oh. If you come tomorrow then... It's fine, it's fine. What's the problem? I have to come anyway.

अच्छा कल आते हैं तो चलेगा चलेगा क्या प्रॉब्लम है मुझे तो आना है

agent

120.4s

Sir, can I call you back in a minute? I have come near a sir here.

सर एक मिनट आपको मैं कॉल बैक करूं थोड़ा इधर सर एक पास आया हूं

customer

122.4s

Sure, sure. Okay? No okay.

श्योर श्योर ओके नो ओके

agent

124.4s

Okay.

ओके

customer

125.3s

[inaudible]