Call 21112178953899671 2026-09-16 · sudeeps · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some light background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified self but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead, went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement in HR right now, sir?
Summary
Agent called a lead, likely a trader ('Gajanan Steel Center'), and immediately asked for an HR requirement. The customer stated they have existing stock and their next need is in one month. The agent ended the call without conducting discovery or setting a firm next step.
Coaching
You skipped the hook and all discovery questions, immediately asking for an order. You must follow the pitch structure to build value before trying to qualify the lead.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified self but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead, went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in HR right now, sir? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent identified a future need ('After one month') but did not establish a committed next step or specific callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.784 heavy | 21.1s | 5.8s | 38.1s | 5.0s | 241.7 | 0 | 7 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
1.1s
Hello, Gajanan Steel Center?
हॅलो, गजानन स्टील सेंटर?
customer
2.8s
Yes, tell me.
हां बोलिए।
agent
3.8s
Jitendra ji, very good morning. This is Sudeep speaking from JSW One MSME.
जितेंद्र जी, व्हेरी गुड मॉर्निंग। सुदीप बोल रहा हूं JSW One MSME से।
customer
7.8s
Yes, tell me sir.
हां बोलिए सर।
agent
9.0s
What I'm saying is, your company was registered on our portal, right? So this was a follow-up call regarding the requirement from that side, sir.
क्या कह रहे हैं, आपका कंपनी रजिस्टर्ड था ना पोर्टल पर हमारे, तो उसी तरफ से रिक्वायरमेंट को लेके फॉलो अप कॉल था सर।
customer
14.0s
Correct.
बराबर।
agent
14.5s
Do you have any requirement in HR right now, sir? In 1.6 to mm, 2.5 mm?
अभी HR में कुछ रिक्वायरमेंट है सर? 1.6 to mm, 2.5 mm में?
customer
19.2s
Right now, I have some stock.
अभी तो पड़ा है एक।
agent
20.5s
You have material with you right now?
अभी है आपके पास मटेरियल आपको?
customer
22.0s
Yes, I have it, I have it.
हां, पड़ा है, पड़ा है।
agent
22.8s
Okay okay okay. So when can the next requirement come?
ओके ओके ओके। तो कब तक आ सकता है नेक्स्ट रिक्वायरमेंट?
customer
25.6s
After a month, after one month.
मंथ बाद, एक मंथ बाद।
agent
27.0s
After one month. Okay. Thank you, sir.
वन मंथ के बाद। ठीक है। थैंक यू सर।