Call 21112178953868521 2026-09-16 · dhruv · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side makes some parts of his speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission before the customer interrupted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer's interjection before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Yes, we had spoken, sir.
Summary
The agent introduced themself from JSW One. The customer immediately stated that they had already spoken previously. The agent accepted this, said they would update their records, and ended the call without any discovery or qualification.
Coaching
When a customer says 'we already spoke', try to understand the context (e.g., 'Great, may I know who you spoke with?') instead of immediately ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh, madam, I'm speaking from JSW One. Agent did not use the customer's name or ask for permission before the customer interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer's interjection before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask about current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will update it. This is an internal CRM action, not a committed next step with the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Yes, we had spoken, sir. |
Okay, okay ma'am. I will update it. Yes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.671 | 5.1s | 2.5s | 32.4s | 2.4s | 200.0 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हॅलो
agent
1.2s
Hello
हॅलो
customer
2.0s
Yes?
हां?
agent
2.7s
Uh, madam, I'm speaking from JSW One.
अ मैडम JSW One से बात कर रहा हूं मैं।
customer
5.1s
Hmm.
हम्म।
agent
5.9s
Hello?
हॅलो?
customer
6.6s
Yes, we had spoken, sir.
हां, बात हुआ था ना सर हमारा।
agent
8.6s
Okay, okay ma'am. I will update it. Yes.
ठीक है, ठीक है मैम। मैं कर देता हूं अपडेट। हां।