Call 21112178953845641 2026-09-16 · sudeeps · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 26 turns, clean transcript (0% inaudible) | Marathi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +8/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead using a generic relationship management opening.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, material needs, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked if a requirement exists but failed to capture any specific details like grade, size, or quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
at that time it didn't work out because of the delivery timing.
did well
Opener & permission
Nirav sir, good morning. Sudip speaking from JSW One, Amesa ni Bandra.
Closure with next step
I'll call you on the 25th, okay?
Summary
The agent contacted a past lead from a construction group. The customer recalled a previous negative experience with JSW due to delivery timing. The agent did not perform discovery or pitch any products, but did successfully schedule a callback for the 25th of the month when the customer expects a new requirement.
Coaching
While you successfully secured a callback, you missed the chance to understand the customer's business by not asking any discovery questions about their manufacturing, volume, or past issues.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Nirav sir, good morning. Sudip speaking from JSW One, Amesa ni Bandra. Agent successfully greeted, used the customer's name, and identified JSW One. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | It's been almost two years since your registration. But from your side, sir, we are not getting any inquiry and not getting any order for any material. Agent did not lead with a supply or price hook, instead using a generic relationship management opening. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, material needs, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs, as no discovery was performed to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | So whenever the requirement goes live, you connect with me. Agent asked if a requirement exists but failed to capture any specific details like grade, size, or quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll call you on the 25th, okay? Agent successfully scheduled a specific and committed next step for a callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | at that time it didn't work out because of the delivery timing. |
Okay, okay, okay, understood. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.764 heavy | 42.2s | 13.0s | 54.8s | 9.0s | 244.5 | 0 | 13 | 13 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हॅलो.
agent
3.0s
Hello.
हॅलो.
agent
3.7s
Nirav sir, good morning. Sudip speaking from JSW One, Amesa ni Bandra.
निरव सर, गुड मॉर्निंग. सुदीप बोलतोय JSW One, अमेसा नी बांद्रा.
customer
7.4s
Yes, speak.
हां, बोला.
agent
8.2s
Your company, Amoria Group of Builder, was registered on our portal for Jalgaon, sir.
तुमची कंपनी अमोरिया ग्रुप ऑफ बिल्डर रजिस्टर्ड होती सर पोर्टलवर आपल्या जळगावसाठी.
customer
12.3s
Yes, yes.
हो हो.
agent
12.8s
I had called regarding a steel purchase. It's been almost two years since your registration. But from your side, sir, we are not getting any inquiry and not getting any order for any material.
Steel purchase संदर्भात फोन केला होता मी. तुमची रजिस्ट्रेशन होऊन आज नाही नाही म्हटलं तरी दोन वर्ष होऊन जातील. पण आपल्याकडनं सर inquiry पण येत नाहीये आणि order पण येत नाहीये सर कोणत्या material ची.
customer
22.2s
I had given it once or twice before, there was a Tejas sir from your side.
मी एक दोन वेळेस अगोदर दिलेली होती, ते तेजस सर होते तुमचे तिथे.
agent
25.4s
Correct, correct.
बरोबर, बरोबर.
customer
26.0s
Correct, but at that time it didn't work out because of the delivery timing.
बरोबर, पण त्यावेळेस ते delivery timing च्या हिशोबाने नाही जमलं होतं ते.
agent
29.6s
Okay, okay, okay, understood.
ओके, ओके, ओके, समजलं.
customer
31.3s
Yes, now what... now that...
हा, आता काय... आता ते...
agent
32.5s
When it comes, I will do this for you, forward it.
आली की मी तुम्हाला एकदा हे करतो, फॉरवर्ड.
customer
34.4s
We'll see.
बघून घेऊ आपण.
agent
35.3s
What I'll do, Nirav sir, is I'll send my number, the WhatsApp number, to your number. This number of yours is not on WhatsApp, it's this one, right, 9803, ending in 485.
मी काय करतो निरव सर, तुम्हाला माझा नंबर जो आहे ना, WhatsApp नंबर, तो टाकून ठेवतो तुमच्या नंबरवर. तुमचा हा नंबर WhatsApp वर नाहीये, हा वाला आहे ना, 9803 लास्टला 485 आहे.
customer
43.8s
Correct.
बरोबर.
agent
44.6s
Yes, I'll put my details on that. Currently, I have called you from the system's number, okay?
हा, मी त्याच्यावर माझे डिटेल्स टाकून ठेवतो. सध्या सिस्टमच्या नंबरनी फोन केला तुम्हाला, ओके?
customer
48.3s
Will do.
चालेल.
agent
48.7s
So whenever the requirement goes live, you connect with me.
तर जेव्हा requirement live होईल ना, तेव्हा तुम्ही कनेक्ट करा माझ्याशी.
customer
51.8s
Yes.
हो.
agent
52.2s
Can you give me an approximate tentative date? So I can schedule a follow-up call accordingly.
एक साधारणतः कधीपर्यंत tentative date देता का मला? म्हणजे मी तसा follow-up call ठेवतो.
customer
56.1s
It will come by month end.
Month end पर्यंत येईल.
agent
57.5s
By this month end? Okay, fine, will do. I'll call you on the 25th, okay?
या month end पर्यंत? ओके, ठीक आहे, चालेल. मी एक 25 तारखेला फोन करतो तुम्हाला, ओके?
customer
61.5s
Yes yes, will do.
हो हो, चालेल.
agent
62.6s
Okay, thank you.
ठीक आहे, थँक्यू.
customer
63.8s
Thank you.
थँक्यू.