Call 21112178953805041 2026-09-16 · Ronak Mehta · 12:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background call center noise, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, jumping directly to a requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead of leading with a supply/price signal, he asked for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The call was immediately derailed by a customer complaint before any discovery questions could be asked.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Yesterday he backed out on the rate, saying the rate has increased.
Summary
The agent called a previous lead to follow up. The customer immediately raised a serious complaint that another JSW agent had backed out of a finalized deal for a 6mm coil due to a price increase. The call ended with this complaint on the table, before any new discovery or sales process could begin.
Coaching
The call was immediately derailed by a customer complaint, but your opening needs to be stronger: always ask for permission before jumping into business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Good morning sir, I am Ronak calling from JSW One, Puneet ji. Are you having any requirement for HR sheets or coils right now? Agent did not ask if it was a good time to talk, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead of leading with a supply/price signal, he asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was immediately derailed by a customer complaint before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent attempted to ask about a requirement, but the call ended before any specific details could be captured. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly on the customer's complaint, so no next step was established. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | raised | Yesterday he backed out on the rate, saying the rate has increased. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.581 | 19.1s | 13.8s | 701.1s | 5.7s | 282.7 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
हेलो?
agent
2.4s
Hello?
हेलो?
customer
3.4s
Hello?
हेलो?
agent
4.0s
Yes. Good morning sir, I am Ronak calling from JSW One, Puneet ji. Are you having any requirement for HR sheets or coils right now?
हां जी। गुड मॉर्निंग सर, रौनक रौनक से बात कर रहा हूं JSW One से, पुनीत जी। कुछ रिक्वायरमेंट आ रही है अभी आपको HR शीट्स का कॉइल्स में?
customer
9.1s
Sir, I had one, where are you calling from?
सर आई थी, आप कहां से बात कर रहे हो?
agent
11.2s
I am calling from JSW, from the Mumbai headquarters right now, sir.
मैं JSW से बात कर रहा हूं, मुंबई हेडक्वार्टर से अभी सर।
customer
13.8s
Sir, I had spoken to someone from your side, what's his name? Is there someone named Abdul Abdul?
सर आपके इधर से किसी से बात हुई थी, वो क्या नाम है? अब्दुल अब्दुल करके कोई है?
agent
17.2s
Yes, he is my colleague, sir.
हां, मेरे कलीग है सर वो।
agent
18.9s
I was seeing that your transactions haven't happened. Your inquiry was raised quite some time ago. So some issue
मैं देख रहा था आपके ट्रांजैक्शंस हुए नहीं है। काफी टाइम आपकी इंक्वायरी रेज करी गई थी। तो कुछ इशू
customer
23.2s
No, yesterday... does he come under you or are you under him?
नहीं कल आपके वो नीचे आते हैं कि आपके ऊपर आते हैं वो?
agent
25.1s
He is my colleague, sir, he is in our team. I am a manager, sir.
मेरे कलीग ही है सर, हमारी टीम में ही है। मैनेजर हूं मैं सर।
customer
28.1s
You are at a higher level than him, right? I mean you?
आप आप उनसे हाई लेवल पे आते हो ना मतलब आप?
agent
30.2s
Yes, you can say that. Our work is all equal for now.
यस, बोल सकते हैं। इक्वल हमारा सबका काम तो फिलहाल
customer
33.0s
I had finalized a 6 mm coil with him the day before yesterday, sir. Yesterday he backed out on the rate, saying the rate has increased.
मैंने उनको सर परसों सर 6 mm की कॉइल का डन करा था, वो कल घूम गए रेट करके कि रेट प्लस हो गया है।