Call 21112178953770571 2026-09-16 · Ronak Mehta · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with a brief snippet of a background conversation in Gujarati before the main interaction starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about monthly tonnage and current material type, missing 4 of the 6 key discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Opener & permission
Sainath ji, Ronak Kaka speaking from JSW One.
Pitch (2-3 USPs)
So if you need an alternate, if there is some effect in pricing, I will get that done too.
Summary
The agent connected with a potential manufacturing customer using 100-150 MT/month of ship's material (MS/Alankar plate). The customer had no immediate requirement and was busy at an event. A next step was agreed for the customer to call the agent back the following day.
Coaching
You successfully identified the monthly tonnage, but missed key discovery questions like what they manufacture and their end applications, which would help you build a stronger pitch for the follow-up call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sainath ji, Ronak Kaka speaking from JSW One. Agent introduced himself, the company, and used the customer's name, then correctly handled the customer's statement about being busy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | what is your monthly requirement? How much is purchased? Agent only asked about monthly tonnage and current material type, missing 4 of the 6 key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | So if you need an alternate, if there is some effect in pricing, I will get that done too. Agent correctly pitched on price/alternatives after the customer mentioned using price-sensitive 'ship's material'. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement coming up? In HR, in CR? Agent correctly asked for a current requirement and accepted the customer's 'no'. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, okay. That will work. Agent accepted the customer's proposal to call back the next day, establishing a clear next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | I am using ship's material right now. |
Try it with JSW once. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.611 | 19.3s | 12.3s | 34.4s | 5.1s | 267.4 | 0 | 8 | 7 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Its meeting was done yesterday, hello.
તેની બેઠકે કાલ થઈ ગયું હાલો
agent
2.1s
Yes.
હાજી.
agent
2.7s
Sainath ji, Ronak Kaka speaking from JSW One. Do you have any requirement coming up? In HR, in CR?
साईनाथ जी, रोनक काका बात कर रहा हूं मैं JSW One से। कुछ भी रिक्वायरमेंट आ रहा है आपको? HR में, CR में?
customer
7.7s
No sir, not right now.
नहीं सर, अभी नहीं है।
agent
9.0s
Are you not dealing in sheets and all? Or has your procurement been done?
शीट्स वीट्स में डील नहीं कर रहे क्या? या फिर प्रोक्योरमेंट हो गया है आपका?
customer
11.7s
Yes but I am using ship's material right now.
हां पण मैं अभी शिप का माल यूज कर रहा हूं।
agent
14.1s
Which one?
कौनसा?
customer
14.7s
Ship's, MS, Alankar plate.
शिप का, MS का, अलंकार प्लेट का।
agent
17.2s
Okay. So like what is your monthly requirement? How much is purchased?
ओके। तो लाइक कितना रिक्वायरमेंट पड़ता है आपको महीने का? कितना परचेस होता है?
customer
20.8s
100-150 tons per month. 150 tons.
महीने का 100-150 टन। 150 टन के।
agent
23.0s
Try it with JSW once. We also have SAIL, NMDC onboarded with us.
एक बार JSW के साथ भी करके देखिए ना। हमारे पास भी SAIL, NMDC भी ऑनबोर्डेड है।
customer
26.5s
Hmm.
हम्म।
agent
27.2s
So if you need an alternate, if there is some effect in pricing, I will get that done too.
तो ऑल्टरनेट अगर आपको चाहिए रहेगा, प्राइसिंग में कुछ अफेक्ट होता है, वो भी कराके दे दूंगा।
customer
30.5s
Okay, so I will call you tomorrow. I am at an event today, that's why.
ठीक है तो मैं कल आपको करता हूं। आज एक थोड़ा प्रसंग में हूं इसलिए।
agent
33.4s
Okay, okay. That will work. Your
ठीक है, ठीक है। चलेगा। आपका