Call 21112178953763081 2026-09-16 · dhruv · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: The start of the recording is cut off. There is significant background noise from a call center, and a loud crash at the end.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−2
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent failed to greet, introduce themselves or JSW One, and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The conversation did not progress to the discovery stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent attempted to verify the contact person without first introducing themselves or the company. The customer, confused, asked for the reason for the call ('For what?'), which the agent did not answer. The call disconnected shortly after, having failed to establish a proper conversation.
Coaching
You must always start the call by introducing yourself and JSW One; failing to do so confused the customer and caused the call to fail immediately.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I am asking you, who is speaking on behalf of Govind ji? The agent failed to greet, introduce themselves or JSW One, and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The conversation did not progress to the discovery stage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not reach the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not reach the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.699 | 6.5s | 2.8s | 36.7s | 3.8s | 313.8 | 0 | 5 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.4s
On behalf of... please tell me your name.
के बिहाफ पे आप अपना नाम बताइए।
customer
1.6s
Don't open it, don't open it. Hello?
खोलो मत, खोलो मत। हेलो?
agent
3.3s
Yes?
जी?
customer
4.0s
Hello?
हेलो?
agent
4.7s
Can you hear me?
आवाज़ आ रही है?
customer
5.7s
Yes?
हां?
agent
6.3s
If you can hear me, then please respond. I am asking you, who is speaking on behalf of Govind ji?
आवाज़ आ रही है तो रिस्पांस दीजिए। मैं आपसे पूछ रही हूं आप गोविंद जी के बिहाफ में कौन बात कर रहे हो?
customer
10.3s
For what?
काहे के लिए?
agent
11.6s
Yes?
जी?
unknown
12.5s
[loud crashing sound]