Call 21112178953761271 2026-09-16 · Ronak Mehta · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The call appears to be a result of a system glitch or wrong number, as both speakers are confused about who initiated the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not introduce themselves or JSW One, nor did they ask for permission to speak.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook, as the customer denied making the call.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The call began with the agent stating the customer had called, which the customer immediately denied. The entire conversation was spent on this disagreement, and no part of the sales pitch was executed. The call ended after the agent conceded they did not know why the call was connected.
Coaching
When a customer denies initiating the call, avoid arguing and instead pivot to a standard outbound opening to attempt to salvage the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not introduce themselves or JSW One, nor did they ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook, as the customer denied making the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not attempt to qualify for any current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without a next step being established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.432 | 3.8s | 5.0s | 37.2s | 1.2s | too short | 0 | 5 | 5 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हेलो।
agent
0.6s
Hello.
हेलो।
customer
1.1s
Speak.
बोलो।
agent
1.6s
Hello.
हेलो।
customer
2.3s
Speak.
बोलो।
agent
2.9s
You have called.
आपने कॉल किया है।
customer
4.3s
I have not called.
मैंने कॉल नहीं किया है।
agent
5.8s
It's from your number right now.
आपके नंबर से है अभी।
customer
7.1s
I haven't called anywhere.
मैंने कहीं पे कोई जगह फोन नहीं किया।
agent
9.6s
I don't know.
पता नहीं।