Call 21112178953731351 2026-09-16 · Rohit Mishra · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
Agent confirmed 2mm HR is in stock: "It's available right now, a good quantity of 2 mm material is available."
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent failed to ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead immediately asking for a requirement, which let the customer take control.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six core discovery questions; the conversation went directly to a specific product inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The customer immediately asked for the price of 2mm HR coil for Aligarh. The agent provided an ex-Ghaziabad price and confirmed stock availability and the possibility of slitting service. The customer ended the call stating they would call back, and the agent offered to send details via WhatsApp without securing a firm next step.
Coaching
You must follow the pitch structure to control the conversation. By skipping the hook and discovery, you allowed the customer to turn the call into a simple price check, losing the opportunity to build value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes Ankit ji, hello. This is Rohit speaking from JSW One. Agent failed to ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement in MS right now? Agent did not lead with a supply or price hook, instead immediately asking for a requirement, which let the customer take control. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six core discovery questions; the conversation went directly to a specific product inquiry. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was conducted to understand the customer's needs or priorities. |
| SL5 Qualify | 2 | fail | – | 0.0 | Where do you need it? While the customer stated a requirement, the agent failed to capture critical details like quantity, width, or required delivery date. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. I will send it to you on WhatsApp. The call ended without a committed next step; sending details to WhatsApp is not a specific, time-bound action like a formal quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.694 | 25.8s | 11.4s | 59.8s | 4.8s | 276.7 | 0 | 16 | 15 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.4s
Hello
हॅलो
customer
4.2s
Hello
हॅलो
agent
5.4s
Yes Ankit ji, hello. This is Rohit speaking from JSW One.
हां अंकित जी नमस्ते, रोहित बात कर रहा हूं JSW One से।
customer
8.0s
Yes.
हां जी।
agent
9.0s
Uh, it's showing your company as JSW Steels. Do you have any requirement in MS right now?
अह ये आपका कंपनी दिखा रहा है JSW Steels करके। कुछ रिक्वायरमेंट है अभी MS में?
customer
14.5s
What are the rates for 2 mm HR?
2 mm का HR के रेट है?
agent
16.1s
For 2 mm? 64 plus one. It will be 65 rupees, 65, around 65.
2 mm का? 64 प्लस वन। 65 रुपए होगा, 65, 65 के अराउंड।
customer
20.1s
FOR or X?
For या X?
agent
21.0s
Where do you need it?
कहां पे चाहिए आपको?
customer
22.2s
Aligarh.
अलीगढ़।
agent
23.3s
You need it in Aligarh? This is X-works, X-Ghaziabad.
अलीगढ़ में चाहिए? ये X-works है, X-गाजियाबाद है।
customer
26.2s
Where in Ghaziabad are you speaking from?
गाजियाबाद में कहां से बोल रहे हैं?
agent
27.8s
Loha Mandi.
लोहा मंडी।
customer
29.8s
Okay.
अच्छा।
agent
30.9s
Yes.
हां।
customer
31.8s
Hmm.
हम्म।
agent
32.5s
It's available right now, a good quantity of 2 mm material is available.
पड़ा हुआ है अभी तो 2 mm का अच्छा खासा पड़ा हुआ है मटेरियल।
customer
34.8s
With slitting done on it?
उसमें स्लिटिंग करा के?
agent
36.1s
Yes?
हां?
customer
36.9s
With slitting?
स्लिटिंग करा के?
agent
38.0s
Yes, we do slitting.
स्लिटिंग हां कराते हैं ना।
agent
39.6s
What thickness? What is the minimum... what is the size for slitting? Minimum?
कितना थिकनेस? मिनिमम कितना वो है? साइज कितना है स्लिटिंग का? मिनिमम?
customer
42.4s
60 mm.
agent
43.4s
Eight? 8 mm?
आठ? 8 mm?
customer
44.4s
60.
agent
46.1s
Yes, okay, it can be done.
हां, ठीक है, हो जाएगा।
customer
47.8s
What will be the rate with slitting?
क्या रेट पड़ेगा स्लिटिंग करा के?
agent
49.5s
For slitting, eight... how much are you saying?
स्लिटिंग का आठ, कितना बोल रहे हैं आप?
customer
51.3s
I will call you back in a little while.
मैं आपको अभी थोड़ी देर में कॉल बैक करता हूं।
agent
53.4s
Okay. I will send it to you on WhatsApp.
ठीक है। मैं आपको WhatsApp पे डाल देता हूं।