Call 21112178953721771 2026-09-16 · Ronak Mehta · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter from the agent's side (call center environment).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +12/−12
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company and himself but failed to ask for permission or if it was a good time to talk.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only attempted to ask one of the six discovery questions before the customer deflected.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
कुछ अभी requirement आ रही है MS steel में आपको?
Summary
The agent contacted a manufacturing company, Pioneer Crane, to inquire about MS steel requirements. The customer stated they were busy, had no current requirement, and repeatedly asked the agent to send details via WhatsApp. The agent attempted to probe for requirements and monthly volume but was unsuccessful. The call ended while the agent was trying to confirm the customer's WhatsApp number.
Coaching
Start your calls by asking for permission, like 'Is this a good time to talk for a minute?', before asking about requirements. This builds rapport and prevents the customer from feeling rushed.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company and himself but failed to ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | और आपका कितना purchase रहता है वैसे monthly का? Agent only attempted to ask one of the six discovery questions before the customer deflected. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | कुछ अभी requirement आ रही है MS steel में आपको? Agent successfully asked if a current requirement existed, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without an explicitly committed next step like a scheduled callback; it was just a vague agreement to send a WhatsApp message. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | मैं कह रही हूं WhatsApp कर दीजिए सर, details. |
मैं WhatsApp आपको करता हूं, but अभी कुछ current में requirement plan हो रही है क्या, मुझे ये पूछना था आपसे। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.628 | 25.5s | 15.1s | 46.4s | 6.4s | 263.5 | 0 | 11 | 12 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
2.6s
Hello.
customer
3.8s
Hello.
agent
4.4s
Yes, am I speaking with Pioneer Crane?
जी, Pioneer Crane से मेरी बात हो रही है?
customer
7.0s
Yes.
हांजी।
agent
7.6s
Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for MS steel right now?
जी, रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी requirement आ रही है MS steel में आपको?
customer
12.5s
Asked for requirement in steel.
Steel में requirement पूछा।
agent
14.0s
In HR sheets?
HR sheets में?
customer
15.2s
No sir.
नहीं सर।
agent
16.0s
In coils?
Coils में?
customer
18.0s
What are you saying?
क्या बोल रहे हो?
customer
19.6s
I am saying, please WhatsApp the details, sir.
मैं कह रही हूं WhatsApp कर दीजिए सर, details.
agent
22.5s
I will WhatsApp you, but is any current requirement being planned? I wanted to ask you this.
मैं WhatsApp आपको करता हूं, but अभी कुछ current में requirement plan हो रही है क्या, मुझे ये पूछना था आपसे।
customer
26.8s
No, no, there is no requirement currently. Sir, if there is in the future then...
नहीं, नहीं, currently कोई requirement नहीं। सर in future होगी तो...
agent
29.6s
I know. Okay, okay. And what is your purchase volume like, on a monthly basis?
I know. Okay, okay. और आपका कितना purchase रहता है वैसे monthly का?
customer
33.2s
You please WhatsApp me the details.
आप प्लीज मुझे WhatsApp कर दीजिए details ना।
agent
35.1s
Your, your number is not showing up on WhatsApp for me.
आपका, आपका ये number WhatsApp पे नहीं दिख रहा है मुझे।
customer
37.8s
It is, sir.
है सर।
agent
38.6s
Will you tell me the WhatsApp number once?
WhatsApp number बोलेंगे एक बार आप मुझे?
customer
40.2s
This one is on WhatsApp.
ये वाला WhatsApp पे ही है।
agent
42.0s
But I don't able to see, madam.
agent
45.3s
If you once, if you can ping me once, meaning if you tell me the number, then I can note it down.
एक बार मुझे अगर, एक बार मुझे आप ping कर देंगे, मतलब आप मुझे बता देंगे number, तो मैं note down कर लेता हूं।
customer
49.8s
Sir, you please text, we are busy right now.
सर आप text कर दो please, अभी हम busy हैं।