Call 21112178953666471 2026-09-16 · sudeeps · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 17 turns, clean transcript (0% inaudible) | Marathi | 17 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the phone at times, but still audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +2/−3
from 6 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Now, is there any immediate requirement for you, sir? Something you need to buy now?
Summary
The agent contacted a lead at an engineering company but was speaking to someone not in the purchase department. The agent skipped the hook and discovery, asking directly for a requirement. The customer raised a need for credit, which the agent countered by asking for an initial advance order. The call ended with the agent sending his contact details for the customer to forward to the correct person.
Coaching
You need to follow the pitch structure by starting with a hook to build interest before asking discovery questions or qualifying for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Now, is there any immediate requirement for you, sir? Something you need to buy now? The agent successfully asked if there was an immediate requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a soft handoff to an unknown person; no committed next step was established. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | I need the total material, sir. I take all the material on credit. |
I would have arranged credit for you, Sunil sir. But as you are working with the company, place the first order of at least 10 tons on advance. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.725 heavy | 34.2s | 13.0s | 50.8s | 7.6s | 282.5 | 0 | 9 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, Mr. Sunil Gharade from Sunil Engineering Works?
हॅलो, मिस्टर सुनील घराडे फ्रॉम सुनील इंजिनिअरिंग वर्क्स?
customer
3.0s
Yes, speak.
हा बोला.
agent
3.6s
Sir, hello. This is Sudip speaking from JSW One MSME, Jalal Steel.
सर नमस्कार, सुदीप बोलतोय JSW One MSME मधून, जलाल स्टील.
customer
6.5s
Hm.
हं.
agent
6.9s
Sir, your company was registered on our portal for Nashik. I had called regarding your steel purchase. In HR, do you have any requirement for E250 6mm, 8mm, 10mm now, sir?
तुमची कंपनी साहेब रजिस्टर्ड होती पोर्टलवर आपल्या नाशिकसाठी. तुमच्या स्टील परचेस संदर्भात फोन केला होता मी. HR मध्ये E250 6mm, 8mm, 10mm मध्ये काय रिक्वायरमेंट आहे का सर आता?
customer
14.7s
It is there, sir. We need it regularly.
असतं सर, रेग्युलर लागतं आम्हाला.
agent
16.5s
Okay, but sir, it's been about two years since your registration in the system. But not a single order has been placed. For the last eight months, there hasn't been any inquiry either, sir.
अच्छा, पण सर सिस्टममध्ये आपलं रजिस्ट्रेशन होऊन दोन एक वर्ष झाले. पण एक पण ऑर्डर लागली नाही. गेल्या आठ महिन्यापासून इन्क्वायरी पण आली नाहीये सर.
customer
22.7s
No sir, I don't use that much.
नाही सर, मी ते युज करत नाही जास्त.
agent
24.7s
Now, is there any immediate requirement for you, sir? Something you need to buy now?
आता, आता इमिजेट रिक्वायरमेंट आहे का सर आपल्याला काय? जे आपल्याला घ्यायचंय आता?
customer
27.1s
I need the total material, sir. I take all the material on credit.
मला टोटल मटेरियल लागतं सर, क्रेडिटवर घेतो मी सगळं मटेरियल.
agent
29.9s
I would have arranged credit for you, Sunil sir. But as you are working with the company, place the first order of at least 10 tons on advance.
क्रेडिट मी करून दिलो असतो सुनील सर तुम्हाला. पण कसं आहे कंपनीसोबत काम होतंय, पहिली एक ऑर्डर 10 टनाची ऍटलिस्ट ऍडव्हान्सवर लावा.
customer
34.6s
What is the name of your company, sir?
काय नाव आहे सर आपल्या कंपनीचं?
agent
35.9s
JSW One MSME.
customer
37.6s
Okay, I don't look after purchase. My department is different. I will call them, I'll ask them to contact.
ओके, मी परचेसचं बघत नाही. माझं डिपार्टमेंट वेगळं आहे माझं. त्यांना मी करतो कॉल, कॉन्टॅक्ट करायला लावतो.
agent
42.3s
Okay. I will WhatsApp you my number, my business card and number. Send it to the purchase people and tell them to call, okay?
ठीक आहे. मी तुम्हाला माझा नंबर WhatsApp करतो, माझा बिझनेस कार्ड आणि नंबर. तो त्यांना पाठवून द्या परचेसवाल्यांना आणि सांगा त्यांना करायला फोन, ओके?
customer
48.6s
Okay, okay.
ओके, ओके.
agent
49.3s
Okay, okay sir. Alright, thank you.
ठीक आहे, ठीक आहे सर. चला, थँक्यू.