Call 21112178953609381 2026-09-16 · Sajal Bhaskar · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +3/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
This is a generic product list, not a specific supply or price hook as required by the playbook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted the lead, who had moved to a new company. The agent confirmed the contact still purchases steel, but the customer mentioned the requirement is small. The agent failed to conduct any discovery or qualification, ending the call with a generic offer to get in touch if needed.
Coaching
When the customer confirmed he still purchases steel, you should have immediately started discovery to understand his new company's needs, volume, and what they manufacture.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, am I speaking with Yogesh ji? From KL Technical Solutions? The agent greeted and identified the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | if you need HR, CR, GP, etc., anything in this new firm, then let me know. This is a generic product list, not a specific supply or price hook as required by the playbook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | do you have steel purchasing there as well? The agent asked if purchasing exists but did not attempt to qualify a specific requirement (grade, size, qty). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So let me know then. The call ended with a vague statement, not a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.634 | 14.9s | 8.6s | 49.5s | 5.0s | 322.1 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
customer
3.1s
Hello
हेलो
agent
3.8s
Hello, am I speaking with Yogesh ji? From KL Technical Solutions?
हेलो योगेश जी बात कर रहे हैं? KL Technical Solution से?
customer
6.6s
No brother, I have left that, KL.
नहीं भैया वो छोड़ दी मैंने तो KL तो।
agent
8.8s
So are you in another firm now, sir?
तो अब दूसरी फॉर्म में हैं क्या सर?
customer
10.5s
Yes, I have come somewhere else.
हां कहीं और आ गया जी मैं।
agent
11.8s
Okay, do you have steel purchasing there as well?
अच्छा वहां पे भी steel purchasing रहती है क्या?
customer
14.1s
Yes, a little bit is required.
हां लगती है थोड़ी बहुत।
agent
15.5s
I mean, I was calling from JSW One. In that, I mean, if you need HR, CR, GP, etc., anything in this new firm, then let me know.
मतलब JSW One से बात कर रहा था मैं। उसमें मतलब HR, CR, GP वगेरा anything आपको अब इस नई फॉर्म में चाहिए रहेगा तो बताइएगा फिर।
customer
20.8s
Sir, your number is saved. Are you Kaustik Kaustik speaking?
सर आपका नंबर सेव है। आप Kaustik Kaustik बोल रहे थे या?
agent
23.6s
No, no, no.
नहीं नहीं नहीं।
agent
24.5s
My name is Sajal. I will send you the card from my number.
मेरा सजल नाम है। मैं आपको कार्ड भेज दूंगा मेरे नंबर से।
customer
27.5s
Okay, okay.
अच्छा अच्छा।
agent
28.0s
So let me know then.
तो बताइएगा फिर।
customer
29.0s
Okay sir.
ठीक है सर।
agent
29.6s
Okay sir. Okay.
ठीक है सर। Okay.