Call 21112178953577731 2026-09-16 · Sajal Bhaskar · 1:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.13
confidence high · +2/−4
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a relationship management question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked only one discovery question about material type before ending the discovery phase.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Okay, not right now.
Summary
The agent re-engaged a past customer (Star Track Fasteners). The customer stated they have no current requirement because the project they were buying for is complete. The agent confirmed the customer uses HR/CR material and closed the call by offering to send a contact card for future needs.
Coaching
When a customer says they have no current need, pivot to intelligence gathering. You could have still asked about their monthly volume or current suppliers to prepare for the next call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a relationship management question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | By the way, sir, in your projects, do you procure all types of raw materials or is it generally HR, HR, CR? Agent asked only one discovery question about material type before ending the discovery phase. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past minimal discovery. |
| SL5 Qualify | 2 | pass | – | 2.0 | Okay, not right now. Agent correctly acknowledged the customer's statement that there was no current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step was to 'send a card', which is not a committed action like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 27.2s | 15.8s | 70.0s | 5.8s | 258.1 | 0 | 12 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
agent
2.4s
Hello, am I speaking with Chandrashekhar ji from Star Track Fasteners?
हेलो ये चंद्रशेखर जी बात कर रहे हैं Star Track Fasteners से?
customer
4.7s
Yes.
हांजी।
agent
5.4s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.0s
Yes, hello.
हांजी, नमस्कार जी।
agent
8.0s
Sir, it's been a long time since we received any requirement from Star Track Fasteners. Is there some issue?
सर जी, काफी टाइम हो गया Star Track Fasteners से कोई रिक्वायरमेंट नहीं आया अभी आपका। कोई मतलब इशू हो गया क्या?
customer
13.2s
No, the work for that project is not going on right now. The project for which I had taken it is completed. If a new project comes up, we can talk. Right now, there is no requirement.
नहीं, अभी उस प्रोजेक्ट का काम अभी नहीं चला हुआ। प्रोजेक्ट पूरा हो गया था जिसके लिए मैंने लिया हुआ था। अभी कोई नया प्रोजेक्ट आता है तो बात कर सकते हैं। अभी तो है नहीं फिलहाल की रिक्वायरमेंट।
agent
20.6s
Okay, not right now.
अच्छा, अभी नहीं है।
agent
21.4s
By the way, sir, in your projects, do you procure all types of raw materials or is it generally HR, HR, CR?
वैसे आप सर ये प्रोजेक्ट में मतलब हर टाइप के रॉ मटेरियल का आपका रहता है प्रोक्योरमेंट कि मतलब HR रहता है जनरली, HR, CR?
customer
26.5s
HR, HR, CR
agent
27.5s
Sorry?
हैं जी?
customer
28.3s
It's mostly HR, CR.
HR, CR का ही ज्यादा रहता है।
agent
30.2s
Okay, it's HR. Okay.
अच्छा, HR का रहता है। ओके।
agent
31.5s
Alright sir, I'll do one thing, for now I'll send you my card. Please save that number of mine.
ठीक है सर, एक काम करता हूं ना, अभी के लिए मैं आपको कार्ड भेज के रखता हूं। मेरा नंबर वो वाला सेव कर लीजिएगा।
customer
36.0s
Okay.
ठीक है।
agent
36.5s
If there is a requirement in the future, let me know.
अगर रहेगा तो इन फ्यूचर बताइएगा मेरे को।
customer
38.5s
Okay.
ठीक है जी।
customer
39.0s
What is your name?
क्या नाम हुआ आपका?
agent
40.0s
Uh, my name is Sajal Bhaskar. It will be written on the card as well.
अह सजल भास्कर नाम है। कार्ड पे भी लिखा आएगा।
customer
42.5s
Okay.
ठीक है जी।
agent
43.5s
Alright sir. Okay.
ठीक है सर। ओके।
customer
44.5s
Goodbye.
नमस्कार।
agent
45.5s
Goodbye.
नमस्कार।