Call 21112178947528421 2026-09-15 · sudeeps · 2:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 44 turns, clean transcript (0% inaudible) | Hindi | 44 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−0
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company and customer but did not ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a price or availability hook, instead immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only established what the customer manufactures (PEB) and the end application; no questions were asked about volume, suppliers, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a lead from a PEB manufacturing company who confirmed an immediate need for HR steel. However, the customer was more interested in whether JSW outsources fabrication work, believing he could become a supplier to JSW. The agent clarified that JSW One only sells raw steel, but failed to pivot back to the sales process, and the call ended without capturing the requirement or setting a next step.
Coaching
When the customer asks a question outside your scope, acknowledge it, offer to find out later, and pivot back to the sales script to capture their immediate requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company and customer but did not ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a price or availability hook, instead immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | CUSTOMER: Piperack structure, PEB structure. Agent only established what the customer manufactures (PEB) and the end application; no questions were asked about volume, suppliers, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The conversation was derailed before the agent had a chance to pitch any USPs about the steel supply service. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: Uh, I have to buy material in a day or two. Although the customer confirmed an immediate requirement, the agent failed to capture the necessary details (grade, thickness, width, quantity). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: I'll let you know if there's anything. The call ended without a committed next step; no quote was offered and no specific callback was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.377 | 50.3s | 83.2s | 23.5s | 7.7s | 227.8 | 0 | 22 | 22 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
4.5s
Hello, hello.
agent
5.7s
Mr. Nishant Upadhyay from PEB Infratech?
customer
7.8s
Yes.
agent
8.0s
Nishant ji, this is Sudip speaking from JSW One MSME, Jindal Steel.
निशांत जी सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
14.5s
Yes, yes.
agent
14.8s
Sir, your company was registered on our portal for this Ahmedabad location. I was following up regarding your steel procurement, sir.
ये आपका कंपनी रजिस्टर था सर हमारे पोर्टल पर फॉर दिस अहमदाबाद लोकेशन। आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कर रहा था सर।
agent
19.0s
I called because, do you have any requirement for steel, sir, in HR material, in E250?
अभी मैंने इसीलिए फोन किया कुछ स्टील में रिक्वायरमेंट है सर आपको HR मटेरियल में E250 में?
customer
22.8s
E250?
agent
24.0s
Yes.
हां।
customer
24.5s
Uh, I have to buy material in a day or two. What is the approximate rate right now?
अह अभी तो लेना है मटेरियल एक दो दिन में। अभी क्या रेट चल रहा है अप्प्रोक्स?
agent
28.2s
For Gujarat, today's rate is 64850, ex-warehouse.
अपना गुजरात का आज के तारीख में रेट चल रहा है 64850, एक्स वेयरहाउस।
customer
31.0s
Okay.
agent
31.5s
Our warehouse is in Kandla. It's 64850 per metric ton, and there's an MOQ policy, minimum order quantity will be five tons.
हमारा वेयरहाउस जो है कंडला में है। 64850 पर मेट्रिक टन का भी है वो MOQ पॉलिसी, मिनिमम आर्डर क्वांटिटी पांच टन का रहेगा।
customer
36.0s
Okay.
customer
36.5s
Yes, yes, I understood.
हां हां मैं समझ गया।
customer
38.0s
What I'm saying is, is this uh... is this Naveen Jindal's company or
मैं क्या बोल रहा हूं आपका के आप अह ये जो ये नवीन जिंदाल का कंपनी है या फिर
agent
43.5s
Parth Jindal's one.
पार्थ जिंदाल वाला।
agent
45.5s
Parth Jindal's, Sajjan Jindal's son, his.
पार्थ जिंदाल का, सज्जन जिंदाल के जो बेटे है ना, उनका।
customer
48.0s
Okay.
customer
48.5s
So I have heard that fabrication orders are also placed directly from your end, meaning
तो ये मैंने सुना है के डायरेक्ट आपके वहां से फैब्रिकेशन का भी आर्डर निकलता है मतलब
customer
52.8s
Is that correct?
सही बात है?
agent
53.5s
Fabrication meaning?
फैब्रिकेशन का मतलब?
customer
54.5s
Piperack structure, PEB structure.
पाइपरेक स्ट्रक्चर, पीईबी स्ट्रक्चर।
agent
57.5s
No sir, we provide material in sheet and coil form for PEB buyers.
नहीं सर, हम लोग शीट और कॉइल फॉर्म में मटेरियल देते है फॉर पीईबी बायर।
customer
59.8s
I understood that, for PEB buyers, but I have heard that you people give orders for piperack structures and for making them.
वो तो मैं समझ गया पीईबी बायर के लिए, बट मैंने ऐसा सुना है के आप लोग आर्डर देते हो अभी पाइपरैक स्ट्रक्चर का और वो बनाने के लिए।
agent
106.0s
Are you talking about that solar one? For solar?
आपकी वो सोलर का बोल रहे हो क्या आप? सोलर के लिए?
customer
108.2s
Not for solar, piperack structure and PEB structure, the kind of fabrication that is done for sheds, similar orders for fabrication of utility sheds.
सोलर का नहीं, पाइपरैक स्ट्रक्चर और पीईबी स्ट्रक्चर, जो शेड का फैब्रिकेशन होता है ना वैसा ही जो यूटिलिटी शेड जो नहीं होते उसके फैब्रिकेशन के आर्डर।
agent
114.5s
No no no, no no no sir, we provide material in sheet and coil form, sir.
नो नो नो, नो नो नो सर, हम शीट और कॉइल फॉर्म में मटेरियल देते है सर।
customer
117.5s
Yes, I understood, but which unit of yours purchases all these things?
हां मैं समझ गया, बट आपका कौनसा यूनिट है वो परचेस करता है ये सब चीजें?
agent
120.5s
No, all this doesn't happen on this portal, sir. From here we supply steel directly in sheet and coil.
नहीं, ये सब ये पोर्टल पे नहीं होता सर। यहां से हम स्टील सप्लाई करते है डायरेक्टली इन शीट और कॉइल।
customer
123.8s
Forget about the portal, I am talking about something else.
पोर्टल की बात जाने दो, दूसरी बात कर रहा हूं मैं।
agent
126.0s
I don't have an idea about that, Nishant ji.
उसका आईडिया नहीं है ना निशांत जी मुझे।
agent
127.5s
What is on the portal
जो पोर्टल में है वो
customer
128.5s
Okay, where does the purchase person sit?
अच्छा परचेस वाला कहां बैठता है?
agent
130.0s
Uh, that's at the head office, maybe in Mumbai.
अह वो हेड ऑफिस मुंबई में भी।
customer
132.8s
In Mumbai.
मुंबई में।
agent
133.5s
Hmm.
हम्म।
customer
134.0s
That's right.
बराबर है।
agent
135.0s
Alright, sir?
ठीक है सर?
customer
135.5s
Alright, okay.
ठीक है, ओके।
agent
136.5s
Okay.
ओके।
customer
137.0s
I'll let you know if there's anything.
कुछ हो तो बताता हूं।
agent
138.0s
Yes.
यस।