Call 21112178947451111 2026-09-15 · Rohit Mishra · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is present throughout the recording, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent did not lead with a supply or price hook, but instead jumped directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
agent asked no discovery questions about the customer's business, manufacturing, or procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Is there a requirement, any requirement right now?
Summary
The agent contacted a lead from an inquiry for 'BC Engineers'. The agent skipped the opening and hook, immediately asking about a requirement. This confused the customer, who asked for clarification on who was calling. The call ended without any information being exchanged.
Coaching
Always complete the full opener, including asking for permission, before asking about requirements, as this will build rapport and avoid confusing the customer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Ashu ji, hello. This is Rohit speaking from the JSW One platform. agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Is there a requirement now? agent did not lead with a supply or price hook, but instead jumped directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
agent asked no discovery questions about the customer's business, manufacturing, or procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Is there a requirement, any requirement right now? agent successfully asked if the customer has a current requirement, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
the call ended before the agent could establish a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.651 | 8.2s | 4.4s | 49.4s | 2.3s | 300.0 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
2.9s
Hello.
हॅलो.
agent
3.9s
Hello.
हॅलो.
customer
4.9s
Hello.
हॅलो.
agent
5.9s
Hello Ashu ji?
हॅलो आशु जी?
customer
6.5s
Hello.
हॅलो.
agent
7.0s
Ashu ji, hello. This is Rohit speaking from the JSW One platform.
आशु जी नमस्ते, रोहित बात कर रहा हूं फ्रॉम JSW One प्लॅटफॉर्म से।
customer
9.3s
Tell me.
बताइए।
agent
10.2s
Hello Ashu ji, this BC Engineers... I just saw an inquiry.
हॅलो आशु जी, ये BC Engineers करके अभी inquiry देखी।
customer
12.5s
Yes, tell me.
हां जी बताइए।
agent
13.2s
Is there a requirement now?
Requirement है अभी?
customer
14.5s
Yes?
हां जी?
agent
15.1s
Is there a requirement, any requirement right now?
Requirement है, requirement अभी कुछ है?
customer
17.2s
Sir, where are you calling from?
सर आप कहां से बोल रहे हो?