Call 21112178947401661 2026-09-15 · Aditya Pandey · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Not_Answered | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:high) |
Audio: noisy: There is significant background noise and chatter on the customer's side, which occasionally makes their speech slightly difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: glass
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +2/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type before the customer stated they were busy; no other discovery questions were attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Verify basic profile (4 Qs)
The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
−1.0 pts
Platform education
The call did not progress to the point where platform education could be offered.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Sir, this is Abhishek Pandey speaking from JSW One. Sir, you were registered on our platform, this call was regarding that.
First opportunity identified
CUSTOMER: Call after one hour. AGENT: Okay.
Summary
The agent contacted a new registrant, Nath Fabricator. The customer revealed their business is in glass, not steel. Citing being in a meeting with poor network, the customer requested a callback in one hour, which the agent accepted.
Coaching
When a customer is in a hurry, try to quickly capture the most critical qualifying information, like their business type and location, before agreeing to a callback.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Abhishek Pandey speaking from JSW One. Sir, you were registered on our platform, this call was regarding that. The agent provided a warm, non-salesy opening and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Nath Fabricator, sir? The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | can you brief me about your business? The agent only asked about the business type before the customer stated they were busy; no other discovery questions were attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the point where platform education could be offered. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | CUSTOMER: Call after one hour. AGENT: Okay. Although no current requirement was discussed, a specific callback time was scheduled at the customer's request. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | CUSTOMER: Call after one hour. AGENT: Okay. The call ended with a specific callback time confirmed, which is a valid closure outcome. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.619 | 14.8s | 9.1s | 54.1s | 4.8s | 304.1 | 0 | 9 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello.
हॅलो
agent
6.0s
Hello, am I speaking with Nath Fabricator, sir?
हॅलो, नाथ फॅब्रिकेटर से बात हो रही है सर?
customer
8.3s
Yes, you are speaking with Nath Fabricator.
हां, नाथ फॅब्रिकेटर से ही हो रही है।
agent
9.6s
Sir, this is Abhishek Pandey speaking from JSW One.
सर जी, मैं अभिषेक पांडे बात कर रहा था JSW One से।
customer
12.1s
Yes.
जी।
agent
13.1s
Sir, you were registered on our platform, this call was regarding that. I just wanted to know, sir, you
सर जी, हमारे प्लॅटफॉर्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल था। यही जानना था सर आप
agent
16.8s
can you brief me about your business? Hello?
अपना बिझनेस के बारे में ब्रीफ कर सकते हैं? हॅलो?
customer
19.1s
My business is of glass.
मेरा बिझनेस ग्लास का है।
agent
21.8s
Sir, your voice is very disturbed from the background. Uh
सर आपका वॉइस बहुत डिस्टर्ब हो रहा है पीछे से। अह
agent
24.0s
I'll call you back, wait a minute.
आपको कॉल बॅक करता हूं, रुकिए एक मिनट।
customer
25.1s
I can talk to you, I am in a highlight meeting.
आपसे बात होता है, मैं हाईलाइट मीटिंग के अंदर हूं।
agent
27.0s
Sorry, what are you saying?
सॉरी, क्या बोल रहे हैं?
customer
28.1s
I am in a highlight meeting, the network doesn't connect here right now. I'll talk to you after I go downstairs.
हाईलाइट मीटिंग के अंदर हूं, अभी यहां नेटवर्क नहीं लगता है। नीचे पहुंच के आपसे बात करते हैं।
agent
31.3s
I will call you back after some time.
मैं आपको थोड़ी देर बाद कॉल बॅक करता हूं।
customer
33.2s
Call after one hour.
एक घंटे बाद करिएगा।
agent
34.7s
Okay.
ठीक है।