Call 21112178947351052 2026-09-15 · Aditya Pandey · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some call center background noise is audible on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.51
confidence high · +2/−12
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook and instead went directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call was terminated by the customer before this stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement for HR, sir?
Summary
The agent contacted a registered lead, Natraj Enterprises, and asked directly for any HR requirement. The customer stated they had no current need and were busy. The agent accepted this and ended the call, suggesting the customer reach out for any future requirements.
Coaching
When a customer says they are busy, try to secure a specific callback time instead of leaving it open-ended for them to contact us.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook and instead went directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was terminated by the customer before this stage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for HR, sir? The agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent closed with a generic 'call us if you need anything' rather than a committed next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.653 | 11.1s | 5.9s | 32.0s | 3.1s | 291.9 | 0 | 5 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
2.8s
Hello, Natraj Enterprises?
customer
4.8s
Hello.
agent
5.5s
Hello, am I speaking with Natraj Enterprises?
Hello, Natraj Enterprises से बोल रहे थे?
customer
7.3s
Yes.
हाँ जी।
agent
8.0s
Uh, hello sir, this is Aditya Pandey calling from JSW.
अह, सर जी नमस्ते, आदित्य पांडे बात कर रहा था JSW से।
customer
10.8s
Yes.
हाँ जी।
agent
11.5s
You were registered on our platform, this call was regarding that, sir. Did you have any requirement for HR, sir?
हमारे platform पे आप registered थे, उसी के regarding call था सर। कुछ requirement थी सर HR में?
customer
15.0s
Uh, right now, for the time being, I don't have any, man.
अह, अभी तो फिलहाल तो नहीं है यार।
customer
16.1s
I'll... yes, right now I was a bit busy with some outside work, I am out.
मैं आपको... हाँ अभी ना थोड़ा सा बाहर के काम में busy था, मैं बाहर हूँ।
agent
18.5s
No, no issue, sir. If there's anything in the future, please let me know.
नहीं कोई issue नहीं सर, अगर future में कुछ रहा तो बताइएगा।
customer
21.1s
Yes, alright, okay.
हाँ, ठीक है, okay.