Call 21112178947288821 2026-09-15 · dhruv · 2:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 30 turns, clean transcript (0% inaudible) | Marathi | 30 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background chatter on the agent's side, which occasionally makes their speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not introduce themself or JSW One, did not use the customer's name, and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; they opened directly by asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, needs, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Yes, I'll let you know.
did well
Qualify
Uh sir, do you have any requirement currently in HR CR?
Summary
The agent opened by asking for a requirement in HR/CR. The customer immediately objected to the high market price. The agent quoted a rate, which the customer said was available locally for JSW material. The agent explained the price was due to a recent market increase, and the call ended with a non-committal 'let me know'.
Coaching
You skipped the entire pitch structure; start every call by introducing yourself and asking discovery questions before jumping into a price discussion.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not introduce themself or JSW One, did not use the customer's name, and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; they opened directly by asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, needs, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs to differentiate the JSW One offering. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement currently in HR CR? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there's anything, then let me know. The call ended with a vague, non-committal statement, not an agreed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Sir eighty-seven, eighty-six is the ongoing rate here in my local market. |
Sir, you must be getting a mix, AMNS, Tata, this is JSW's... because the rate has increased again today in the market after two-three days. |
| send_price_will_think | mishandled | Yes, I'll let you know. |
If there's anything, then let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.649 | 24.2s | 13.1s | 90.7s | 4.9s | 300.0 | 0 | 15 | 15 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
1.4s
Hello.
हॅलो.
customer
1.9s
Hello.
हॅलो.
agent
2.4s
Hello.
हॅलो.
customer
2.9s
Speak, sir.
बोला ना साहेब.
agent
4.8s
Uh sir, do you have any requirement currently in HR CR?
अं सर आहे का सध्या काही रिक्वायरमेंट एच आर सी आर मध्ये?
customer
6.8s
In what?
कशामध्ये?
agent
7.7s
In HR sheet, CR sheet.
एच आर शीट, सी आर शीट मध्ये.
customer
9.6s
Sir, the rates have increased a lot.
सर रेट लय प्लस झाले हो.
agent
11.1s
Yes, the rates had increased.
हो रेट तर वाढले होते.
customer
12.3s
Isn't it?
नाही का?
agent
13.2s
The rates have increased a lot.
रेट खूप जास्त वाढले.
customer
14.7s
What did you say?
काय म्हणले?
agent
15.6s
The rates have increased, sir, the pricing has gone up now.
रेट जास्त झाले सर, प्रायझिंग वाढलेली आहे आता.
customer
17.6s
What is the rate now?
आता काय रेट आहे?
agent
18.6s
Eighty-seven, eighty-five eighty-seven.
एटी सेव्हन, एटी फाईव्ह एटी सेव्हन.
customer
20.6s
Eighty?
एटी?
agent
21.1s
Eighty-five, eighty-seven thousand per metric ton.
एटी फाईव्ह, एटी सेव्हन थाऊजंड पर मेट्रिक टन.
customer
23.5s
Plus GST?
प्लस जी एस टी?
agent
24.5s
Yes, plus freight.
हो, प्लस फ्रेट.
customer
26.3s
Which rate is this?
हा कुठला रेट आहे?
agent
27.5s
It was Excel. 0.8 to 1.2, 80 GSM.
एक्सेल होता. झिरो पॉईंट एट टू वन पॉईंट टू, एटी जी एस एम.
customer
30.1s
Sir eighty-seven, eighty-six is the ongoing rate here in my local market.
सर एटी सेव्हन, एटी सिक्स तर माझा इथं लोकल मार्केटमध्ये चालू आहे.
agent
33.1s
Sir, you must be getting a mix, AMNS, Tata, this is JSW's.
साहेब ते मिक्स मिळत असेल, ए एम एन एस, टाटा, हा जे एस डब्ल्यू चा आहे.
customer
35.6s
Yes, JSW. I just picked up the material.
हा जे एस डब्ल्यू. मी आत्ताच मटेरियल उचललं.
agent
38.0s
It might be, sir, because the rate has increased again today in the market after two-three days. It increased again this morning. I am giving you the rate only according to that, sir.
असेल साहेब, कारण का आजच रेट परत वाढलेला आहे मार्केट दोन-तीन दिवसानंतर. आज सकाळी परत वाढलाय. फक्त त्यांच्या त्याचप्रमाणे मी रेट देतोय साहेब तुम्हाला.
customer
43.8s
Hmm.
हम्म.
agent
44.9s
If there's anything, then let me know.
काहीच असेल तर सांगा मग.
customer
46.2s
Yes, I'll let you know.
हा, मी सांगतो.
agent
47.1s
Yes.
हो.