Call 21112178947265571 2026-09-15 · sudeeps · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The agent's final turn is slightly faint but discernible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +3/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak, jumping straight to the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook; instead, he immediately asked for the customer's requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So right now, do we have any requirement in GP, CR?
Summary
The agent contacted a lead from an engineering company. The customer stated they have no current requirement for GP/CR as they are already stocked, but may have a need in two weeks. The agent did not perform discovery and ended the call by asking the customer to save his number, without setting a firm follow-up.
Coaching
When a customer says they have no immediate need, you must still attempt discovery to understand their business for future follow-ups, rather than ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Mayur ji, this is Pradip speaking from JSW One MSME. Your company was registered on the portal, sir. I had called regarding steel purchase. The agent identified himself and the company but failed to ask for permission to speak, jumping straight to the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | So right now, do we have any requirement in GP, CR? The agent did not provide a supply or price hook; instead, he immediately asked for the customer's requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So right now, do we have any requirement in GP, CR? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will let you know, I will contact you. / AGENT: Okay, okay. It will work. The agent did not establish a committed next step, leaving it to the customer to re-initiate contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.655 | 24.3s | 12.8s | 34.9s | 10.1s | 246.9 | 0 | 7 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हॅलो
agent
1.8s
Hello, Mr. Mayur Yadav from Prithvi Engineering?
हॅलो, मिस्टर मयूर यादव फ्रॉम पृथ्वी इंजिनिअरिंग?
customer
4.9s
Yes, tell me.
हाजी बोलिए.
agent
5.8s
Mayur ji, this is Pradip speaking from JSW One MSME.
मयूरजी, प्रदीप बोलतोय JSW One MSME मधनं.
customer
8.9s
Yes, speak.
बोला की.
agent
9.5s
Your company was registered on the portal, sir. I had called regarding steel purchase. So right now, do we have any requirement in GP, CR?
तुमची कंपनी रजिस्टर्ड होती सर पोर्टलवर. स्टील परचेस संदर्भात फोन केला होता तुम्हाला. तर आता काय जीपी, सीआर मध्ये काय रिक्वायरमेंट आहे का आपल्याला?
customer
16.5s
As of now, there is nothing. I have stock right now. When it is required for me, maybe next to next week.
सध्या तरी काही नाहीये. सध्या आहे माझ्याकडे स्टॉक. तुम्हाला ज्यावेळी रिक्वायर्ड होईल मला एक नेक्स्ट टू नेक्स्ट वीक.
agent
23.1s
Hmm.
हम्म.
customer
23.4s
I will let you know then.
तेव्हा तो कळवतो मी तेव्हा.
agent
24.9s
I have sent you my number on WhatsApp, Yadav saheb, I've written 'Hi'. So please save that number. And right now I am calling you from a system number. If you call on this, you won't get a callback. Please save the number I have sent on WhatsApp. Okay?
मी तुम्हाला आहे ना यादव साहेब WhatsApp वर माझा नंबर पाठवलाय, 'हाय' लिहिलंय. तर तो नंबर सेव्ह करून घ्या. आणि आता सध्या सिस्टमच्या नंबरने फोन करतोय तुम्हाला मी. ह्याच्यावर फोन केला तर कॉलबॅक लागणार नाही. तुम्हाला WhatsApp केलेला नंबर सेव्ह करून घ्या तुम्ही. ओके?
customer
35.1s
Correct.
बरोबर.
customer
36.5s
Correct, okay, okay. It will work. I will let you know, I will contact you.
बरोबर, ठीक आहे, ठीक आहे. चालेल. मी ते कळवतो तुम्हाला, कॉन्टॅक्ट करतो.
agent
38.9s
Okay, okay. It will work.
ओके, ओके. चालेल.
customer
40.5s
Yes, okay.
हा, ठीक आहे.
agent
41.1s
Okay, thank you.
customer
41.9s
Okay.
ठीक आहे.