Call 21112178947230721 2026-09-15 · dhruv · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−4
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not greet with the customer's name or ask for permission to speak, jumping directly into a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, only qualification questions about the immediate need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
What size do you need, sir? ... point four zero. ... GP में चाहिए ना सर? ... how many tons will you need, sir?
Closure with next step
I'll check and send you the pricing, sir.
Summary
The agent contacted a manufacturing lead, Lokas Green Engineers, who had an immediate requirement for 5 MT of 0.4mm (28 gauge) GP sheet. The agent skipped the standard pitch structure, moving directly to qualification. The call ended with the agent confirming material availability and promising to send a price quote.
Coaching
You skipped the critical opening, hook, and discovery steps; start by asking for permission and using the supply hook before asking for their requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, do you have any requirement in sheet metals? Agent did not greet with the customer's name or ask for permission to speak, jumping directly into a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, only qualification questions about the immediate need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was purely transactional. |
| SL5 Qualify | 2 | pass | – | 2.0 | What size do you need, sir? ... point four zero. ... GP में चाहिए ना सर? ... how many tons will you need, sir? Agent successfully asked for and captured the core requirement details (material, thickness, quantity). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll check and send you the pricing, sir. Agent established a clear next step of sending a price quote, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 15.7s | 9.7s | 62.6s | 3.0s | 313.4 | 0 | 12 | 13 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
customer
2.4s
Yes?
हां?
agent
2.9s
Sir, I'm calling from JSW One.
सर JSW One से बात कर रहा हूं।
customer
4.7s
Lokas?
agent
5.8s
Lokas Green Engineers.
customer
7.4s
Yes, yes.
हां हां।
agent
8.1s
Sir, do you have any requirement in sheet metals?
सर कुछ रिक्वायरमेंट है शीट मेटल्स में?
customer
10.3s
I need something like point four.
point four જેવું જોઈએ છે।
agent
12.1s
What size do you need, sir?
क्या size है सर आपको?
customer
13.3s
Like point four.
point four જેવું।
agent
14.7s
point four zero.
customer
15.6s
Yes, 28 gauge.
हां, 28 gauge.
agent
16.9s
Okay. And how many tons will you need, sir?
Okay. And ये कितना ton लगेगा सर?
customer
19.9s
What is the minimum you provide?
आप minimum कितना देते हो आप?
agent
22.2s
Uh, you need this in GP, right sir? You have to take at least twelve to fifteen tons for this, sir.
अह ये GP में चाहिए ना सर? कम से कम बारह से पंद्रह ton लेना पड़ता है सर इसका।
customer
25.8s
I don't need a coil.
Coil नहीं चाहिए मुझे।
agent
27.3s
Then if you need CTL, it's five tons.
तो CTL चाहिए तो पांच ton.
customer
28.8s
Yes, minimum five tons.
हां, minimum पांच ton.
agent
30.3s
Minimum five tons.
Minimum पांच ton.
customer
32.3s
Is it available?
Available है?
agent
33.5s
Yes, you'll get it, sir.
हां मिल जाएगा सर।
customer
35.5s
What will be the rate?
Rate क्या पड़ेगा?
agent
36.8s
I'll check and send you the pricing, sir.
मैं आपको चेक करके भेज देता हूं सर pricing।
customer
40.2s
Yes.
हां।
agent
41.1s
Yes.
हां।