21112178947066611 · Call

Call 21112178947066611 2026-09-15 · dhruv · 0:56

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Call_back_later	full conversation 10 turns, clean transcript (10% inaudible)	Hindi	10	supply_led (campaign_name:medium)

Audio: noisy: Significant background noise and chatter, especially on the customer's side, making some parts of their speech difficult to understand.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.41

confidence high · +0/−6 from 1 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call was terminated by the customer before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before any qualification for a current requirement could be attempted.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Sir, I was calling from JSW One, sir.

Summary

The agent introduced himself from JSW One to a contact at Patel Industries. The customer first asked to call back in a minute, then immediately stated they were not interested. The agent accepted the rejection and the call ended without any discovery or pitch.

Coaching

When a customer immediately says they are not interested, make one attempt to deliver your 20-second hook before ending the call.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Sir, I was calling from JSW One, sir. Agent identified JSW One and the customer, and correctly disengaged without pushing when the customer declined to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call was terminated by the customer before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call ended before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was done, and no USPs were pitched.
SL5 Qualify	2	fail	–	0.0	The call ended before any qualification for a current requirement could be attempted.
SL6 Closure with next step	1	fail	–	0.0	Okay sir, no issue, no issue, no issue. The agent accepted the call termination without establishing any specific next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.579	5.5s	4.0s	46.5s	2.0s	229.1	0	5	5	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello.

हॅलो.

agent

1.9s

Hello?

हॅलो?

agent

2.7s

Patel Industries?

पटेल इंडस्ट्रीज?

customer

3.9s

Speak.

बोलिए।

agent

4.4s

Sir, I was calling from JSW One, sir.

सर JSW One से बात कर रहा था सर मैं।

customer

6.0s

[inaudible]

agent

7.0s

Sorry sir?

सॉरी सर?

customer

8.0s

Can I call you in a minute?

एक मिनट में कॉल करू मैं आपको?

customer

9.6s

Sir, I am not interested.

सर इंटरेस्ट नहीं है।

agent

10.6s

Okay sir, no issue, no issue, no issue.

ठीक है सर, कोई इशू, कोई इशू नहीं, कोई इशू नहीं।