Call 21112178947051181 2026-09-15 · Rohit Mishra · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 23 turns, clean transcript (4% inaudible) | English | 23 | supply_led (campaign_name:medium) |
Audio: noisy: The agent's line is occasionally muffled and there is background noise, making some parts difficult to transcribe.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Does not use Mild Steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted, used the customer's name, and identified JSW One, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to a qualification question, failing to provide a price or availability signal to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, such as what they manufacture or their monthly consumption.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Umesh ji, any requirement you have in MS right now? Mild steel?
Summary
After initial audio issues, the agent introduced himself and immediately asked if the customer had a requirement for Mild Steel. The customer stated they do not use Mild Steel, and the call ended. No discovery or pitching occurred.
Coaching
Always start by asking for permission to speak and then use the supply-led hook to build interest before asking about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes Umesh ji, Rohit here from JSW One platform. The agent greeted, used the customer's name, and identified JSW One, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Umesh ji, any requirement you have in MS right now? Mild steel? The agent skipped the hook and went directly to a qualification question, failing to provide a price or availability signal to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, such as what they manufacture or their monthly consumption. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Umesh ji, any requirement you have in MS right now? Mild steel? The agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the customer disqualified themselves; no next step was proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.517 | 12.0s | 11.2s | 54.8s | 2.4s | 205.0 | 0 | 10 | 13 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.3s
Hello?
customer
1.5s
Yes sir.
agent
2.0s
Umesh ji, namaste.
उमेश जी, नमस्ते।
customer
3.7s
Namaste.
नमस्ते।
agent
4.7s
Rohit here from JSW One.
रोहित here from JSW One से।
customer
6.4s
Hello, your voice is not clear.
customer
11.0s
Hello?
customer
12.0s
Hello?
customer
13.0s
Hello?
agent
14.0s
[inaudible]
customer
16.0s
Hello?
agent
17.0s
Ah yes.
customer
17.7s
Yes, how are-
customer
19.4s
Hello?
agent
20.0s
Hello?
agent
20.6s
Yes, Umesh ji, now audible?
हां, उमेश जी, now audible?
customer
22.1s
Ah yes sir. Hello?
agent
23.6s
Yes Umesh ji, Rohit here from JSW One platform.
customer
26.5s
Ah ha.
आं हां।
agent
28.6s
Umesh ji, any requirement you have in MS right now? Mild steel?
customer
31.6s
Mild steel we are not consuming sir, actually.
agent
34.0s
Okay, okay.
customer
34.7s
We are only-