Call 21112178947027461 2026-09-15 · Jeevan Jeejo · 2:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | new_registration (campaign_name:high) |
Audio: clear: The call is a mix of Hindi and English (Hinglish), with technical terms often in English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: spare parts
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +4/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was derailed from the start as the customer was looking for spare parts, a product not sold on the platform, so no discovery was possible.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent accepted a vague "If there's a requirement, I will tell you" instead of scheduling a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a walkthrough scheduled; it was a polite but non-committal closing.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Manish, hi, this is Hiran from JSW One platform. Uh, just wanted to check regarding your registration at our platform.
Platform education
Uh no sir, we don't do spare parts like that. We mostly do HR CR sheet and coil and TMT bars. And PPGL GI sheets.
Summary
The customer, a mechanical vendor, registered to inquire about spare parts for a steel plant. The agent correctly identified this as a product not sold by JSW One and clarified the platform's actual offerings (HR/CR, TMT). The call ended politely with the customer stating they would call back if a relevant need arose, but no specific next step was established.
Coaching
When a customer says they will call back if a need arises, you should still attempt to schedule a specific, low-pressure check-in call for a future date.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Manish, hi, this is Hiran from JSW One platform. Uh, just wanted to check regarding your registration at our platform. The agent provided a polite and professional opening, stating their name, company, and the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name before the conversation was diverted by the customer's query for a wrong product. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was derailed from the start as the customer was looking for spare parts, a product not sold on the platform, so no discovery was possible. |
| NR4 Platform education | 1 | pass | – | 1.0 | Uh no sir, we don't do spare parts like that. We mostly do HR CR sheet and coil and TMT bars. And PPGL GI sheets. The agent correctly explained the products the platform does offer after clarifying the customer was looking for a product not in the catalogue. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent accepted a vague "If there's a requirement, I will tell you" instead of scheduling a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a walkthrough scheduled; it was a polite but non-committal closing. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | So what margin do you give from the market? |
But in HR, we... we have the best price. In the market price, from the market price, uh, it's a hundred rupees, two hundred rupees less. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.657 | 35.2s | 18.4s | 69.4s | 8.6s | 286.4 | 0 | 11 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.6s
Uh hello, good evening. Am I talking to Mr. Manish, Manish Chauhan?
customer
4.9s
Yes.
agent
5.7s
Manish, hi, this is Hiran from JSW One platform. Uh, just wanted to check regarding your registration at our platform. Are you looking forward for any HR CR sheet or coil?
customer
12.9s
Uh actually, the reason I logged in, I mean, it was for something else. Do you guys deal in spare parts from JSW?
Uh actually, maine jo isme login kiya hai na, matlab kisi aur cheez ke liye kiya hai. Spare part wagera nikalte hain kya JSW se?
agent
17.7s
Spare parts? Which spare parts, sir? For steel or
Spare parts? Kaunsa spare parts, sir? Steel ka ya
customer
19.6s
Steel, the spare parts for a steel plant, for those. I mean, I did it as a vendor, for a mechanical vendor.
Steel, steel plant ke jo spare part hote hain na, unke liye. Matlab as a vendor kiya tha maine, mechanical vendor ke liye.
agent
23.2s
Uh no sir, we don't do spare parts like that. We mostly do HR CR sheet and coil and TMT bars. And PPGL GI sheets.
Uh nahi sir, aisa spare parts nahi karte. Hum zyada jo HR CR sheet aur coil aur TMT bars pe karte hain. Aur PPGL GI sheets ka.
customer
29.1s
Okay. So you mean you supply the fresh items on it, right?
Achcha. Toh aap matlab jo fresh item hote hain, woh supply karte ho na uss pe?
agent
32.0s
Correct. The ones that are raw materials, those. Like sheet, coil, that's what we supply.
Correct. Woh jo raw material hote hain na, woh. Waise sheet, coil, waise hi supply karte hain hum.
customer
36.0s
So what margin do you give from the market?
Toh aap market se kya margin de dete ho?
agent
38.2s
Uh sir, for our HR, what happens is when traders and vendors buy from us, they add a margin and see. But in HR, we... we have the best price. In the market price, from the market price, uh, it's a hundred rupees, two hundred rupees less. But for PPGL GI...
Uh sir, hamara HR ka kya hai ki jab traders aur vendors hamare se lete, woh log margin add karke dekhte hain. Lekin HR mein hum, hamara hi toh best price hota hai. Market price mein, market price se uh, sau rupaye, do sau rupaye ka kam hota hai. Lekin PPGL GI ka toh
customer
46.8s
Per ton?
Per ton ka?
agent
47.9s
Per ton.
Per ton ka.
customer
49.2s
Per ton.
Per ton ka.
agent
50.0s
Yes. But for CR and GPGI, it's almost competitive with the market price.
Haan. Lekin CR aur GPGI ka toh almost market price se competitive hota hai.
customer
53.2s
Okay, okay.
Achcha, achcha.
agent
55.2s
Yes.
Haan ji.
customer
55.9s
Alright, it's okay sir. If there's a requirement, I will tell you, okay?
Chaliye theek hai sir. Requirement hoga toh main bataunga aapko, hai na?
agent
58.2s
Okay sir, that'll work. Thank you so much.
Theek hai sir, chalega. Thank you so much.
customer
59.8s
Okay.
agent
60.1s
Yeah.
customer
60.6s
Okay.